Product Features
Blog
Contact Us
Sign In
Wates
,
London, Greater London
Contract Manager
Overview
Job Description
We have an opportunity for a Contract Manager to join our WPS team on our Responsive Maintenance contract in Hackney. This is a 3-year contract consisting of delivering responsive repairs and specialist works for over 13,000 homes. The primary focus of this role will be for Repairs & Maintenance services to the contract to achieve target profit, increase of contract turnover whilst ensuring compliance with contractual service standards. Key Accountabilities will include: * Lead a team of Supervisors, Administrators, Planners and Operatives * Manage, monitor, review and oversee customer satisfaction across the contract * Ensure that large multi-trade jobs are booked in by the scheduling team and are checked to clarify what trades and timeframes are required * Responsible for operatives adhering to the attendance, mobile phone, driving, no smoking and alcohol and drugs policies, ensuring that if the policies and procedures are not followed the appropriate action is taken * Work closely with Commercial team to identify and rectify Invoicing issues affecting contract P & L margins * Ensure Health and Safety compliance in adherence with our Wates Operating Framework We are looking for an experienced Contracts Manager who has worked on large social housing contracts for reactive maintenance. To be successful in this role you will be an excellent communicator able to influence at all levels, be highly organised and driven to achieve high levels of customer and client satisfaction. A bit about us: Wates Group was established in 1897 and it is now one of the largest, most successful family-owned private construction, development and property services companies in the UK. We employ around 4,000 people, working with a diverse range of clients and partners from across the public and private sectors. Our work is guided by inspiring better ways of creating the places, communities and businesses of tomorrow. We offer our people the opportunity to grow their careers whilst working together to deliver the promises we make to our customers. Learning and development activity is aligned with our business priorities and in 2018 we invested c.£1.5m in 6,546 training and e-learning days. As a responsible and inclusive employer, we are committed to equality and proud to have been recognised for this through a range of accolades including gold accreditations with both Investors in People and C2E (Committed to Equality). Our In-house Recruitment Team embrace diversity and are focused on finding the best people to join us here at Wates. Apply today and one of our team will be in contact.