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Vertiv Co
,
Glasgow, City of Glasgow
Customer Engineer - Thermal
Overview
Job Description
Compensation package: 34,000 basic salary, 25 days holiday, 8% pension, life assurance, income protection, health cash policy and car. Nearly all aspects of our lives involve the use of technology. It is how we work and play and do anything in between. This connectivity or use of data is built into the very fabric of our society. It is vital to human progress. Vertiv believes there is a better way to meet this accelerating demand for data - one driven by passion and innovation. A Customer Engineer is responsible for the undertaking of preventative maintenance, scheduled and emergency remedial works, on Vertiv and third party equipment. This is a field based role offering considerable independence and you will be working within a regional structure although you will be required to work away from home when required. We provide excellent in-house training programs for our staff based from our UK and overseas training centers and offer excellent professional growth opportunities Responsibilities * To undertake planned maintenance of both Vertiv equipment and 3rd party equipment; * To be available for participation in the Emergency on-call rota; * TECHNICAL : To appropriately and professionally respond to all requests for assistance; * SAFETY : To asses and control all risks (health, safety and environmental) identified for all standard activities and premises; * ADMINISTRATION : Provide accurate and timely reporting according to company guidelines (timesheets, expense reports, mileage reports, debriefing); * CUSTOMER SATISFACTION : Provide proper and adequate communication to internal and external customers; * PERFORMANCE : Complete all work in an efficient and timely manner and maintain good communication and team working with all Managers and Colleagues. Experience (one or more of the following): * NVQ level 1 & 2 or equivalent in Refrigeration and Air Conditioning or BTEC or relevant time served experience; * City in Guilds 2078 or 2079 in Refrigerant Safe Handling, Subscribed to ACRIB; * Computer Literate; * Previous experience in this role; * Excellent customer service skills, presentable and professional at all time; * Self-starter, ability to plan effectively, organize, and manage time effectively; * Full valid driving license; Technical skills * Strong bias on fault finding; * Self motivated and capable of working under own initiative; * Maintenance processes. Strong skill sets required * Communication; * Customer service - in potentially stressful situations; * Fully IT Conversant; * Organizational and planning; * Leadership.