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UserTesting
,
Edinburgh, City of Edinburgh
Sales Development Representative
Overview
Job Description
Company Description UserTesting enables companies to put their customers at the center of every business decision by leveraging the power of human insights. The most advanced on-demand customer insights platform, UserTesting enables product managers, UX researchers and designers, marketers, and digital executives to connect with their exact target customer in a matter of hours and uncover actionable insights that drive ROI. More than 35,000 companies have adopted UserTesting to make smarter business decisions throughout the design and development of their digital experiences as well as in their marketing messaging and competitive positioning. We are a growing SaaS company based in Silicon Valley, with offices in Atlanta, GA and Edinburgh, Scotland, and we are expanding our Atlanta and Edinburgh-based Sales Development Team. Job Description As a Sales Development Representative (SDR), your responsibility is to proactively respond to Inbound inquiries from our website and sales line in a timely manner, present our value proposition, gather key information around business needs, and qualify them for a more in-depth discussion with an Account Executive. This is a great entry-level opportunity to be a part of a team that is an integral part of the sales organization, with plenty of benefits and perks, and potential advancement within the organization. Responsibilities * Identify, qualify, and create new sales opportunities by responding to Inbound inquiries via UserTesting's website, chat platform, and sales line * As this position is often the first point of contact with prospective customers, you are required to conduct business dealings in a professional and proactive manner * Respond, engage, and qualify inbound leads and inquiries in a timely fashion * Nurture new marketing leads by educating and developing prospects until they are ready to speak with an Account Executive * Qualify leads to ensure we can address their pain points and provide value to them * Thoroughly vet leads to confirm they conform to company guidelines * "Multi-channel" follow-up - own inbound sales phone line and webchat * Engage with customers, both on the telephone and with email, to analyze their needs * Profile the account and overcome prospect objections to generate quality opportunities for the Account Executive team * Collaborate with marketing research team and sales on lead quality and conversion rates * Overcome prospect objections * Achieve weekly and monthly KPIs as defined by the business * Maintain a high level of productivity, manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, complex, collaborative, and team-oriented environment * Infrequent travel to help with trade-shows and other marketing and sales events (not including Happy Hours/Dinners/Lunches where outbound efforts have been made to invite prospects) Qualifications * Four-year college degree or equivalent experience * 2+ years business experience, with at least one in a sales-related role * Clear communication skills and excellent phone etiquette, with the ability to influence and speak with C-Level and senior executives and ask thought-provoking questions * Ability to understand and successfully promote UserTesting's technical offerings and solution sets * Strong interpersonal skills (friendly, outgoing, not afraid to talk to strangers) * Excellent time management skills * Have a passion and commitment for success * Be self-motivated, disciplined, and demonstrate excellent time management skills * Ability to manage several tasks and assignments concurrently * Quick learner who is self-motivated with a strong sense of urgency * Able to work both independently and jointly within a team setting * Adaptive to change in an entrepreneurial environment * Strong technical aptitude and experience with Salesforce, Outreach, ZoomInfo, and Google Business Apps is a plus Additional Information Besides a great work environment and the opportunity to change the world, we offer a competitive salary, benefits, plenty of perks, as well as stock options. We value diversity, and we're proud to be an inclusive, equal opportunity workplace.