Credit Controller - 12 Months FTC

Cadent Gas ,
Coventry, West Midlands
More Details

Overview

Job Description

Credit Controller Based in Coventry 12 Months FTC 24650 - 29000 About Us Here at Cadent we're at the start of a really exciting journey of transformation, growth and evolution. We're new but we're 200 years old. (You might have known us as part of National Grid but now we've transformed ourselves to Cadent). We're the UK's largest gas network connecting and keeping energy flowing to our customer's 12 million homes and businesses across the UK. That's half the UK, Not bad going really. We're proud of our story so far and we're super powered up about what our future holds. That's where you come in! Join us as we build our new Financial Transactional Team and play a key part in driving the future of our organisation. About The Role As our Credit Controller you`ll support the provision of the Accounts Receivable team. You`ll be responsible for the prioritisation and proactive collection of debt, full account reconciliations and determining effective credit decisions on behalf of Cadent Gas Limited. Alongside you`ll ensure compliance with credit policies, controls, contractual frameworks and the associated debt recovery processes to actively reduce age of debt across portfolios and to ensure minimum bad debt exposure. Key accountabilities of the Credit Controller will include: Accountability and Management of portfolios in respect of Damage and dealing with high volume of invoices / credits / cash and any other additional adhoc tasks that are requested by management. This will include full accounting reconciliations as well as being point of contact for Revenue Protection Officers and our solicitors for further collections and process Administering the refund process, following Delegation of Authority / driving banking verifications Dealing with invoice and payment queries to provide resolution to internal and external parties and to escalate complex enquiries where required Ensuring the team delivers a high quality and robust service to the business and its customers. Ensuring that the Accounts Receivable team have appropriate KPI's & Control measurements that drive performances and improve process inefficiencies Administering the process of customer payments via Credit / Debit Card payments as well as supporting on Direct Debit process Proactively seeking opportunities to enhance operational efficiency through the implementation of best practice, drawing on external sources and internal references to drive increased value for the business Supporting the delivery of change across the business, role-modelling new ways of working and owning delivery of key outcomes to drive the improvement of long-term business capability Receiving, processing, collating and providing routine systemised information to / from customers and internal parties Monitoring and investigating the unallocated cash account balances and achieve target set by management Validating and authorising files to be sent to the external debt recovery Service Provider and manage associated queries and follow process and principles of daily management of debt recovery process. About You You'll possess the following qualifications, skills and experience: Preferably a member of a professional body or studying for a professional qualification (CIMA, ACCA, AAT, CICM, AIB)) A proven track record in managing debt portfolios and taking accountability Experience of influencing and negotiating to provide resolution of queries and collection of debt Experience of analysing data and delivering a problem-solving capability Previous experience of working in busy Customer Services environment with a high volume of incoming and outbound calls, whilst working to quality and service targets Proven ability to deliver team goals, objectives and targets as well as prioritising workload Experience of working to deadlines in a credit environment Experience of taking ownership of the customer relationship from initial contact through to resolution keeping them fully informed through each stage of the process, to provide great levels of customer service Experience of working in a team, working together towards delivering team goals and targets as well as using your own initiative Experience in the operation of transactional processing of sales orders or customer indebtedness in large/complex businesses Excellent verbal and written communication skills to accurately understand customer requirements and to provide clear and concise advice as required Excellent telephony skills, to have a confident approach, to be able to handle customer calls and accurately process data Experience of working effectively to business processes and standards A good working knowledge of SAP, Excel, Word and telephony systems Knowledge of credit policies and income transactional data processes Benefits At Cadent we've got a whole host of standard and flexible benefits. You'll get 25 days holiday statutory days with the option to buy/sell also, a generous pension plan as well as the opportunity to ea

People also viewed