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Cadent Gas
,
Coventry, West Midlands
Junior Credit Assistant - 12 Months FTC
Overview
Job Description
Junior Credit Assistant Based in Coventry 12 Months FTC 17367 - 20432 About Us Here at Cadent we're at the start of a really exciting journey of transformation, growth and evolution. We're new but we're 200 years old. (You might have known us as part of National Grid but now we've transformed ourselves to Cadent). We're the UK's largest gas network connecting and keeping energy flowing to our customer's 12 million homes and businesses across the UK. That's half the UK, Not bad going really. We're proud of our story so far and we're super powered up about what our future holds. That's where you come in! Join us as we build our new Financial Transactional Team and play a key part in driving the future of our organisation. About The Role As our Junior Credit Assistant you`ll support the Management of small portfolios in respect of Plant Protection and dealing with invoices / credits / cash and any other additional adhoc tasks that are requested by management. Alongside you`ll deal with simple invoice and payment queries to provide resolution to internal and external parties and to escalate complex enquiries where required. Key accountabilities of the Junior Credit Assistant will include: Administering the process of customer payments via Credit / Debit Card payments Helping to Improve on the levels of customer service to optimise the customer's experience of Cadent Receiving, processing, collating and providing routine systemised information to / from customers and internal parties Operating office systems and equipment, process documents and maintain accurate departmental information that is kept private and confidential at all times Monitoring and investigating with support the unallocated cash account balances and achieve target set by management About You You'll possess the following qualifications, skills and experience: Certain level of experience managing debt portfolios Previous experience in a Customer Services environment dealing with incoming and outbound calls Experience of working to deadlines Experience of working in a team, working together towards delivering team goals and targets as well as using your own initiative Good level of verbal and written communication skills to accurately understand customer requirements and to provide clear and concise advice as required Good telephony skills, to be able to handle customer calls and accurately process data Exposure to working effectively to business processes and standards. Benefits At Cadent we've got a whole host of standard and flexible benefits. You'll get 25 days holiday statutory days with the option to buy/sell also, a generous pension plan as well as the opportunity to earn bonus. Flexible benefits include: cycle to work scheme, salary sacrifice car, insurance and healthcare packages plus access to our Occupational Health services. Diversity and Inclusion Cadent has a commitment to Diversity and Inclusion, the more diverse our organisation is, the better able we are to respond to and reflect our communities in all their diversity. We therefore encourage and welcome applications from people with a diverse variety of backgrounds; age, gender, ethnicity, disability, sexuality, social background, religion and/or belief. We want our employees to achieve a work life balance and are happy to discuss flexible working options with you if the role can accommodate it. If you require any reasonable adjustments during the application process, please let us know. We're committed to be Disability Confident in line with the department of work and pensions scheme. Be part of something big. Join us and help shape the future of gas for generations to come.