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ELP Consult
,
London, Greater London
Mandarin Speaking Network Operation Engineer
Overview
Job Description
* Responsible for 7*24hr duty on shift in Network Operation Centre (night and public holiday shift based at home); * Responsible for 7*24hr calls answering for network trouble and ICT problem notice; * Responsible for handling notices 7*24hr from Network Operation Centre email and internal system; * Responsible for following up all related trouble tickets and escalating cases in Network Operation Centre and company internally; * Responsible for sorting and sending plan, maintenance work and emergency outage notification to end customer or related partners; * Responsible for checking network element twice a day (may need more times accordingly with different situation); * Responsible for provisioning of trouble recovery and migration; * Responsible for generating trouble report and providing LOG record accordingly with request from end customer or other company's internal departments; * Responsible for maintaining record for network assets and spare parts, customer's service records, and other related materials. Requirements * Fluently English and Mandarin speaking, reading and writing is preferable; * Basic network technical knowledge or related computer major; * Good communication skill and strong sense of responsibility; * Certification of CCNA or HCNA would be considered priority; * Good communication skills. Responsibilities: Responsible for 7*24hr duty on shift in Network Operation Centre (night and public holiday shift based at home); Responsible for 7*24hr calls answering for network trouble and ICT problem notice; Responsible for handling notices 7*24hr from Network Operation Centre email and internal system; Responsible for following up all related trouble tickets and escalating cases in Network Operation Centre and company internally; Responsible for sorting and sending plan, maintenance work and emergency outage notification to end customer or related partners; Responsible for checking network element twice a day (may need more times accordingly with different situation); Responsible for provisioning of trouble recovery and migration; Responsible for generating trouble report and providing LOG record accordingly with request from end customer or other company's internal departments; Responsible for maintaining record for network assets and spare parts, customer's service records, and other related materials. Requirements Fluently English and Mandarin speaking, reading and writing is preferable; Basic network technical knowledge or related computer major; Good communication skill and strong sense of responsibility; Certification of CCNA or HCNA would be considered priority; Good communication skills.