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London, Greater London
Engagement Manager - SAP
Overview
Job Description
At Amazon Web Services (AWS), we're hiring a Global Engagement Manager to lead AWS consultants, partner, and client teams in our Global Practice, leading Professional Services engagements for the world's largest global banks, insurance companies, capital markets and financial services software vendors. Global Engagement Managers, manage and deliver AWS cloud products and services that enable our customers to realize their business objectives. These professional services engagements focus on the full platform of AWS customer solutions to help our customers and partners remove constraints and accelerate their journey to AWS. AWS Professional Services engage in a wide variety of projects for customers and partners, providing collective AWS customer experience, best practices, and obsessing about strong success for the Customer. Our team collaborates across the entire AWS organisation to bring access to product, service, and training teams, to deliver the right solutions and drive feature innovations for our customers across all industries. Engagement Managers help Customers make decisions to meet their technical and business objectives by providing best practices, proactively identifying and closing project gaps. This is a global role for an established leader with the opportunity to lead AWS professional services engagements in companies headquartered in EMEA for engagements worldwide. Key Responsibilities Lead individuals, teams or multiple groups and play an active role in analysing project goals, creating a plan to achieve those goals, and then driving the AWS team members, customer stakeholders/SMEs and potentially other third parties to achieve those goals while understanding the client environment and any limitations to execution. Plan, organise, and manage all phases of a project lifecycle to ensure successful delivery. This includes developing and managing project governance plans, project schedules, team goals, defining success criteria, project milestones, and budgets. Play an active role in managing project goals and driving teams to achieve customers' business outcomes by managing issues, risks, decisions, and action items. Plan and oversees the preparation and dissemination of project communications. Interface with various customer and internal AWS stakeholders which consists of senior leadership teams (C-level execs, SVP/VP, Directors) and project level resources such as SMEs. Collaborate with AWS field sales, pre-sales, training and support teams to seek to understand our customer's needs, their business, how success is defined, and ensure that we are exceeding expectations in delivery and developing valued solutions.