Relationship Manager

SWIFT (Society for Worldwide Interbank Financial T ,
London, Greater London
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Job Description

We are looking for a dedicated and forward-thinking Relationship Manager to help drive the development of the SWIFT UK business development team. The successful candidate will be responsible for growing existing client relationships, increasing awareness of the SWIFT service offering, and maximizing revenue opportunities in partnership with the SWIFT community. With a central focus on long-term customer relationship management, the successful candidate will build network and partner with clients through consultation and by providing expert advice around SWIFT solutions and product offering. What will my responsibilities be? + Build and maintain existing customer relationships, acting as a trusted advisor + Identify customer needs/market opportunities to grow new business across your accounts, adding value to customers' target operating model + Represent SWIFT and promote the company's portfolio through participation in and workshops, business forums and conferences + Acquire and maintain market, product and services knowledge + Provide regular market and product feedback to your commercial team as well as the product and services team Key requirements: + Experience working at a fintech, payments service provider, technology vendor or within financial services + A proven track record working to (and exceeding) annual targets + History of building long-term relationships with high customer satisfaction and client retention + Ability to prioritise and focus on the achievement of individual and company goals + Eager to learn new skills and willing to get involved in a variety of projects Preferred requirements: + Subject matter expertise of UK payments (CHAPS, BACS, Faster Payments), European payments (SEPA, Target2, EBA), BASEL III, international trade, correspondent banking, UK agency banking service + Knowledge of regulations (PSD2, GDPR, FATF), financial crime compliance and/or fraud and cybersecurity + Insight into the use of new technologies in financial transaction processing such as Blockchain and distributed ledger technologies, eInvoicing, digitization, supply chain and bank payment obligation, eIdentity + Knowledge of the SWIFT portfolio, technology, and payments market We put you in control of your career We give you a competitive package We help you perform at your best We help you make a difference We give you the freedom to be yourself SWIFT does not stand still. We are constantly evolving and tirelessly innovating. Working at the intersection of finance and technology is a very exciting place to be right now. SWIFT is transforming cross-border payments, making them faster and more transparent than ever before. We are the way the world moves value - every instant of every day, in almost every country. We are proud that what we do has a critical impact on the global financial community and touches almost every aspect of the financial world. So, what you do at SWIFT has real impact too - an impact that matters every day. Which is why you matter to us. Joining SWIFT gives you unparalleled exposure to knowledge, expertise and technologies. If you have what it takes, you'll be able to take on different career paths and have the opportunity to work in teams, departments and disciplines in countries around the world. SWIFT is unique. There is no other organisation like ours in the world driving the long-term future of the financial ecosystem. You'll be surrounded by bright, customer-focused and intellectually curious people in a collaborative, friendly, open and inclusive environment. At SWIFT we are trusted every instant. Everything we do has an impact that matters. And as a member of our team, you are trusted to make your impact every day. RF number: 2020-6753

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