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Marston Holding Limited / NSL Ltd
,
London, Greater London
Client Account Manager
Overview
Job Description
NSL is an award winning, unique and evolving Parking Services provider, our Mangers are instrumental in the ongoing success of the business. We are currently looking for a Parking Operations Manager to manage a large parking contract based in Central London. You will be responsible for managing the on-going contract and the operational delivery and making sure SLA's, KPI's and budgets are met through the leadership of your team. What you'll be doing... * Be a primary point of contact with the client * Maintain operational control and make sure that operational teams have a clear understanding of their job roles * Providing leadership to supervisors and frontline colleagues and develop an engaged workforce * Building and maintaining strong client partnership relationships, and provide day-to-day client advice and support. * Promoting our capabilities to clients and identifying sales opportunities * Responsible for performance reviews, pay decisions, recruitment and other aspects of HR * Conduct regular status and strategy meetings with the customers to demonstrate performance and understanding of their needs * Achieve EBITDAO targets * Accountable for cost control; wages, overhead management and expenses What you'll need... * Previous experience of leading a high performing team * Ability to deliver contractual KPIs through the management of the operational team * Computer literacy in Microsoft Office, including, word excel and outlook * Excellent customer service skills * Familiarity of TMA 2004, the RTA1991 and other parking legislation desirable What you'll get... * £45,000 - £55,000 depending on experience * 25 days annual leave plus bank holidays * Healthcare * Pension * Perkbox (Role know internally as an Client Account Manager)