GSOC Operative

Company Description Delivering the exceptional, every day Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional, every day. Our promise to our people: a place to work where you can thrive and be your best, every day. Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value, every day. Our culture - our core values and how we behave: 1. We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie. 2. We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie. 3. We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA. 4. Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. 5. Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do. Job Description 1. Forge Business Resilience Mass Notification System (MNS) * Updating IMT and site-wide population group in MNS following updates and feedback from sites * Assisting with administration of group admin accounts * Where required, sending out Mass Notification to staff * MNS testing for sites globally Global Incident and Emergency Response * Assess impact to Refinitiv, employees, assets, operation and reputation * Provide high level security briefings to security management * Support security management with IMT liaison/coordination * Produce and disseminate reports throughout the life cycle of the incident * Where required, support IMT with accounting for employees and conference call coordination * Liaison with risk partners within Refinitiv and externally with risk service providers Intelligence & Reporting * Horizon scanning across all three regions (EMEA, APAC, AMERS) and related data collection and processing * Produce and distribute incident reports * Phone and email communications with clients and customers * Be aware of the current threats and challenges faced by the business * Assist producing weekly intelligence reports in collaboration with the wider Global Security team * Providing low level intelligence assessments obtained from risk service providers and open source 2. Protect our People Travel Security * Monitoring for travel alerts and escalation to management where necessary * Direct liaison with 3rd party providers for travel tracking and traveller assistance * Issue alerts (MNS) & directly assisting travellers with problems Event Security * Monitoring and update reporting during global Refinitiv events * Communication support with on-site security teams * Incident response and escalation support 3. Create a Safe Workplace Physical Security * Conduct all security operational tasks in accordance with GSOC Assignment Instructions, Policies and Standard Operating Procedures * Management and administration of all electronic security systems and alarms that are linked to GSOC * DC restricted access management and production of access control data for DC audits * Monitoring and awareness of the current threats and challenges faced by Refinitiv office locations * Investigating of and responding to security alarms and reports * Oversight and support to DTC-wide security operations * Producing security incident reports and assist with low level investigations * Support DTC Emergency Response Plan (building evacuation) * Telephone and email communication with clients & customers * Administration management of the contractor and employee leavers process 4. Relationships & Communications * Be at all times knowledgeable of all senior site representatives and other key stakeholders within Refinitiv and CBRE * Develop strong relations with clients and customers globally * Be prepared to give briefings to senior managers on security incidents during live events Qualifications Essential Education & Experience * Fluent in verbal and written English coupled with excellent communication skills. * Minimum of 3 GCSEs including English and Maths at grade C or above (or equivalent) * Able to communicate effectively with all levels of business, internal and external * Good IT skills including ability to use all MS Office applications * Report and assessment writing * Full 5 year checkable employment / academic history Personal Attributes * Self-motivated and able to work on own initiative * Ability to operate in a professional and confidential manner at all times