Multilingual Credit Control Associate

Manpower UK ,
Chester, Cheshire
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Job Description

Multilingual Credit Control Associate My client based in the Chester area are looking for a multilingual credit control associate on a minimum 6 month temporary basis, You will be responsible for handling AR and collection risk including collection of overdue invoice activities, escalation of inquiries identified through collection activities and requesting of credit notes where appropriate to address open AR balances. JOB RESPONSIBILITIES: * Understand credit, AR, cash application & collection policy and procedures, and execute in compliance with Global distribution Practices (GDP). * Understand the full end to end order to cash life cycle in order to sufficiently perform customer collection activities and resolve customer complaints/inquiries * Support the in-market BFS team to prepare annual/periodic credit review on all customers * Monitor blocked orders due to credit and propose / approve (based on GOA) releases regularly * Release blocked orders held for collection reasons based on customer situation and feedback. Seek business approval as needed to release orders/take appropriate actions * Analyse AR balances for assigned customers and determine/prioritise collection activities as appropriate * Identify appropriate customers and block orders in support of resolving past due collection issues * Contact customers to prevent and resolve past due AR * Match and apply payments to customer invoices * Post payments to AR ledger and reconcile to daily cash receipts * Generate debit memos based on short payments * Open credit notes and apply to open items as appropriate, request other credits to be reimbursed * Request and process credit notes as appropriate * Manage Disputes related to Collections * Execute dunning strategies * Escalate collection issues to in-market BFS team as needed * Propose write-offs of incorrigible debt / accounts for approval by the Local Team and Business Units * Support regular customer account reviews with the business * Prepare reporting and documentation for consumption by other departments (e.g. aged debt, DSO, A/R ledger activity) and other KPI and SLA measures as required * Prepare and present regular customer credit limit proposals * Support internal and external audits Education/Experience * Experience in collections or finance services activities * Fluent in English and one other major European language (Italian, Spanish, French or German) * Pharmaceutical industry experience preferred Functional * Collections / Order to Cash experience * Strong interpersonal skills * Knowledge of Accounts Receivables Ledger * Ability to assess and promptly resolve problems * Strong quantitative and analytical skills Technical * Ability to use SAP (SD/FI) and other Order-to-Cash or finance applications * Advance knowledge and use of office productivity tools (MS Office, Lotus Notes, etc.)​ £13.74 an hour 35 hour paid working week. if you are interested in this role please apply with your CV attached

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