REMOTE - Live-chat Customer Support (Multilingual)

Ueni ,
London, Greater London
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Overview

Job Description

WHO ARE WE? UENI helps small and very small enterprises to go online. Unlike typical do-it-yourself website builders, we are a "do it for me" solution. The simple website is free and hosted on our domain, but it is search-engine optimized and includes personalized, high-quality content. Businesses can upgrade their sites with additional services like domain names, email addresses, advanced SEO, logos, and since very recently a high-quality Ecommerce platform. Beyond online tools, we also offer third party solutions that a small business might need to help them grow. This includes business bank accounts, point of sale terminals, SMS marketing, online ads, loans and more. In this way, UENI is the one-stop-shop for all the tools a small business needs to grow. Today we are signing up 3,000 businesses every day and we operate in 10 - soon 11 - countries in Europe, North America, South America and Asia. We are growing our global presence every month. To date, UENI has raised $30m mainly from successful entrepreneurs and we are just getting started. UENI seeks a World-Classremote Customer Service Agent to join our team. When we say "world-class" we mean it. We don't want to be second best. Our goal is to lead not only the industry but to deliver a level of support which is recognised outside it too. Hours: The hours for this position will vary depending on business requirements. However, it is essential that the person who is chosen for this role can work Weekdays 8AM - 4pm UK time and is available to do some shifts over the weekend (2pm - 10pm UK time) Responsibilities : * Answer a variety of customer queries via different channels, including e-mail, live chat and social media. * Educate our growing customer base in the use of our tools and the technology which backs it up. * Investigate technical issues. * Become an expert in every aspect of our products. * Be a true advocate for our customers. * Create tutorial videos and knowledgebase articles in order to assist customers in resolving issues independently. * Collate and filter feedback from customers and make suggestions as to how we can improve our service and increase efficiency (this is an important one, you will have a voice in how we operate, and you will be given the credit you deserve for your success). * Fluent in English * Native inSpanish ORPortuguese (Brazil) are plus * Experience of working in, or a desire to work for a startup company (We care about what we do and we work hard). * 2+ years in a Customer Service role responding to large volumes of emails and chats. * Strong communication skills, some of our team members are located in other offices. * Experience of ticketing and/or live chat software (Fresh Desk, Zoho Desk, Zen Desk, Happy Fox etc.) * Genuine desire to create the best customer journey possible. * Able to explain complex concepts in easy to understand language. Employment Type: FULL_TIME

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