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Sarah West Recruitment
,
Exeter, Devon
Multilingual Call Quality Analysts
Overview
Job Description
Call Quality Analysts Exeter Starting salary 17,500 - increases after probation Do you have fluent language skills?Do you consider yourself to be analytical, have a passion for the latest technology and enjoy working in a challenging and fast-paced environment?If so, we want to hear from you. The languages that our client is looking for are: * Portuguese * Hungarian * Greek * Hindi * French Our client is the world leader in providing Call Quality Assurance solutions to the Call Centre industry. You will be analysing and measuring the quality of customer service interactions and recommend transparent and realistic solutions. The company has a great, warm and friendly working environment with social activities and opportunities for you to progress within the team, and the company on a wider scale.You will receive full and regular training and have the full support of your manager, HR and of course your team! As a Multi-Lingual Call Quality Analyst you role will be to: * Analyse interactions between customers and a key client's contact centre via phone calls and emails * provide feedback on adherence to policies and appropriate procedures, enabling our client to deliver outstanding customer service * Navigate their software applications to research appropriate resolutions, evaluate results and comment on reporting * Ensure all project analysis is completed in a timely manner and in accordance with project requirements. What we are looking for... * Very high level of English, written, spoken and listening * Fluent in one or more of the languages above * High level of IT/computer skills * Interest of technology is advantageous * Call centre experience desirable but not essential. This role is Monday - Friday, with the working hours of 9.00am - 5.30pm. Responsibilities: Call Quality Analysts Exeter Starting salary 17,500 - increases after probation Do you have fluent language skills?Do you consider yourself to be analytical, have a passion for the latest technology and enjoy working in a challenging and fast-paced environment?If so, we want to hear from you. The languages that our client is looking for are: Portuguese Hungarian Greek Hindi French Our client is the world leader in providing Call Quality Assurance solutions to the Call Centre industry. You will be analysing and measuring the quality of customer service interactions and recommend transparent and realistic solutions. The company has a great, warm and friendly working environment with social activities and opportunities for you to progress within the team, and the company on a wider scale.You will receive full and regular training and have the full support of your manager, HR and of course your team! As a Multi-Lingual Call Quality Analyst you role will be to: Analyse interactions between customers and a key client's contact centre via phone calls and emails provide feedback on adherence to policies and appropriate procedures, enabling our client to deliver outstanding customer service Navigate their software applications to research appropriate resolutions, evaluate results and comment on reporting Ensure all project analysis is completed in a timely manner and in accordance with project requirements. What we are looking for... Very high level of English, written, spoken and listening Fluent in one or more of the languages above High level of IT/computer skills Interest of technology is advantageous Call centre experience desirable but not essential. This role is Monday - Friday, with the working hours of 9.00am - 5.30pm.