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Cognizant
,
London, Greater London
Client Partner - Cards and Payments - Banking and Financial Services (BFS) - London - Cognizant ...
Overview
Job Description
The Banking and Financial Services (BFS) markets are undergoing seismic disruption in the UK & globally. Rapid changes in client and customer expectations coupled with changing market dynamics, technology and regulatory pressures are creating opportunities for innovation and transformation in these markets. We are looking for a business leader with experience in providing IT and consulting services to clients in BFS who can bring the thought leadership and execution capability to harness that opportunity. This role will shape and deliver the digital, operations and technology transformation agenda for clients in this sector. Purpose: To proactively position Cognizant services against CxO-level executives' most pressing business issues. Engineer unique experiences with clients that foster a trusted advisor's relationship and nurture and grow talent to become a high performing team. Outcome: Achieving the purpose leads to sustained client relationships that deliver market leading growth, strong business mix, and healthy profitability. Responsibilities: * Understand Car & Payments industry (BFS), environment, issues, and priorities * Lead and manage the account team * Optimize account P&L, growth, business mix, margin and client experience * Rapid business expansion within their assigned accounts * Build senior and strategic relationships. A Liaison between Client & Cognizant Management for business executions * Identify new business opportunities; Partner with relevant Cognizant Line of Service teams to identify & position IT / Digital solutions to expand presence with the client * Serve as the senior day-to-day point of contact for the client * Support and drive firm-wide go-to-market initiatives, as directed Measures: A CP's shared measures are margin, revenue, client satisfaction, & employee retention. CP role-specific measures are qualified pipeline, quality revenue mix (LoS mix & contract type mix), pipeline outside of IT (non-CIO), client experience. Key Competencies: While our clients expect consistent levels of capability in core knowledge and skills, business acumen, market leadership, and value realization in our client leaders, the key differentiating competencies for a Client Partner (CP) are Exec communication, relationship management, people management, strong advisory capability and impact & influence. Model for Success: Our client environments are complex and demanding, creating large opportunities. To become a trusted partner requires a unified team proactively positioning solutions, delivering high quality results, and continually optimizing cost of delivery. Winning performance will be achieved when the Commercial, Delivery and Line of Services teams are aligned, leveraging each other's strengths, and focused on client value.