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Johnson Controls
,
Birmingham, West Midlands
Service Coordinator
Overview
Job Description
What you will do Our Industrial Refrigeration (IREF) division delivers project solutions, maintenance & service solutions that support our customers manufacturing, cold storage and R&D testing requirements. We are the OEM for SABROE, Frick Compressors & York products with trained engineers located nationally providing project solutions along with planned, preventative & reactive works to our target markets being meat, poultry, food manufacturing, beverage, cold storage, general manufacturing, leisure, pharmaceutical & automotive. As a Service Coordinator based in Manchester you are the primary contact for our engineers and customers. You are responsible for the day to day operational activity which can include scheduling engineer visits, ordering supplies, managing vendors, processing invoices and other general administrative tasks. How you will do it As a Service coordinator you will keep the both internal and external customers informed at all times on the service you are providing, communication will be a key aspect of your role. You will report to the local business support manager and work on a defined scope of activity. A key area of your responsibility will be the planning and scheduling of our front line service delivery teams, in addition, you will manage their training and holiday schedules. You will also manage our customer enquiries, join customer meetings where possible. You will help with invoices, managing vendors and general supporting administrative task across the operational team. What we look for You will be organised Experience planning and scheduling engineers is a priority Experience of similar role is highly desired Excellent communication skills both verbally and written An ability to follow process and communicate with staff at all levels