Product Features
Blog
Contact Us
Sign In
Brenntag Specialties, Inc.
,
Manchester, Greater Manchester
Customer Service Advisor
Overview
Job Description
Purpose of Position To contribute to the depot's EBITDA by the efficient and effective handling and processing of customer orders Responsibilities / Accountabilities Primary contact for specific Depot allocated customers Processing of all Direct Delivery orders and Purchase Orders and liasing with Suppliers Primary contact for Water Treatment enquiries Monitoring and completion of Customers own stock replenishments Receipt and processing of customers orders onto M4 computer system. Documentation of all relevant information from customer orders. Check and validate customer confirmation purchase orders. Regularly update information on system including maintenance of records on customer pricing Receive and process enquiries, ensure follow up. Process Return Inwards Notes. General administration to include filing and post. Liase with other sales staff to maximise sales opportunities. Communication with customer regarding concessions and any other required information. Documentation of customer complaints Undertake any reasonable tasks or duties assigned by the Customer Experience Manager from time to time, related to the effective and efficient performance of the job, and providing they are within the post holders skills and ability.