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Manpower UK
,
Manchester, Greater Manchester
Customer Service Advisor - Personal Banking
Overview
Job Description
If you are passionate about Customer Service and would like an opportunity to work for one of the largest banks in the world, then we would love to hear from you. Working as part of our clients Customer Service team, you will be the first point of support for our personal banking customers in one of our telephony banking teams. In this role you'll be applying your customer service expertise when dealing with and referring customer queries. Whether it's carrying out day-to-day banking transactions or helping our customers. As a Customer Service Representative, we'll count on you to let our customers know their options when banking with us, so they can make informed choices. You will build effective trusted relationships with our customers on every call you take, and by listening carefully and asking the right questions, you'll identify and promote the best possible outcome. You will ideally have some previous Customer Service experience; however, it is more important that you can demonstrate previous experience of engaging and communicating effectively with people. Excellent IT/Technology skills are essential, as well as an innovative mind set with a proactive approach to problem solving. A natural flair and a genuine desire to help customers are also essential to succeed in this role. Our client offers a fantastic training programme that will require your full attendance throughout 6 weeks. during training you will be required to work Monday - Friday 09:00 - 17.00pm You will then be required to work 5 days, shift pattern rotational between Monday to Saturday 7am to 9pm We offer a fantastic starting salary of £10.31ph, 33 days holiday pro-rata, It is imperative that you pass our clients pre-employment screening which includes a credit check and 2 years referencing. Manpower is acting as an Employment Agency in relation to this vacancy. The Manpower Group UK is an equal opportunity employer. Unfortunately, due to high levels of applicants we are not able to respond to all submissions, therefore if you do not hear from us within 14 days working days of your application then you have not been successful on this occasion.