Product Support Engineer

**Product Support Engineer** **Job ID** SAS20180912-101793 Apply L3Harris is dedicated to recruiting and developing diverse, high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do. L3Harris Technologies is an agile global aerospace and defense technology innovator, delivering end-to-end solutions that meet customers' mission-critical needs. The company provides advanced defense and commercial technologies across air, land, sea, space and cyber domains. L3Harris has approximately $17 billion in annual revenue, 50,000 employees and customers in more than 130 countries. L3Harris.com at Description: **About L3Harris in Tewkesbury** What we do matters. In short, we work to make the world safer. No matter where your talents lie, working as part of L3Harris in Tewkesbury means you are directly contributing to a more secure society, helping to protect national security and combat evolving and emerging threats around the world. L3Harris in Tewkesbury has circa 300 employees and counting but successfully competes against much larger businesses delivering electronic systems in the fields of electronic warfare and cyber security. To find out more about what we do in the Electronic Warfare and Cyber Security space, please see our website: www.l3harris.com/trl To get a gist of what we stand for, other vacancies and our comprehensive perks including 25 days holiday, flexible working hours with a 12pm finish on Fridays, healthcare cash plan, 5% pension and access to a benefits portal amongst many others, please take a look at our careers website www.trlcareers.co.uk **The Role** We are looking for a Product Support Engineer to join our Customer Service Team to provide and deliver product support for all Cyber Security Engineering solutions and services on time, on-cost and in accordance with customer and business needs. The successful candidate will provide assistance for product and capability demonstrations, training, trials, feasibility and proof of concept studies. The Product Support Engineer will create and improve service and support relationships with internal and external customers. **What will the role entail?** + Assist in the provision of technical Customer Support for Cyber Security products and services + Assist in the installation, configuration and maintenance of COTS Cyber Security products + Research the latest network protocols and COTS technology that can be incorporated with Cyber Security products and services + Assist in the creation of documentation and training material for Cyber Security products and services + Assist with feasibility studies and proof of concept demonstrations across all Cyber Security products + Keep abreast of new and emerging technologies that would be advantageous or in competition to Cyber Security products & services + Maintain and build customer relationships that may include visits to the customer sites + Provide support to Verification, Validation and Test. **Where You Fit In** Customer Services Director IA Customer Services Manager Product Support Specialist **_Product Support Engineer_** **The Person We Seek** Driven, adaptable, innovative, self-starter capable of quickly assimilating information from a range of sources. Someone who knows what they know and what they don't with the ability to draw upon and collaborate with others from a range of functions. Someone who is keen to make a difference by suggesting improvements, implementing changes and progressing our business. **Your Experience** + A good knowledge of data communications including IPSEC, VPN, network topologies and architectures + A good knowledge of, but not limited to, Cisco technology, routers, servers and firewalls + A basic knowledge of Linux + Experience with a range of communications bearers, including radio, cellular, satellite, Ethernet and wireless. + Knowledge of common encryption standards and their deployment including PKI/PKI deployment with enterprises + CCNA qualification desirable but not essential **More Information** All L3Harris roles in Tewkesbury require successful candidates to undergo and maintain a Baseline Personnel Security Standard and/or United Kingdom Security Vetting (UKSV) to obtain a Security Check (SC) without restrictions. In some instances, Developed Vetting (DV) is required. Please note that in the event that the required clearance cannot be obtained you may not be eligible for the role and/or any offer of employment may be withdrawn on grounds of national security. L3Harris is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardles