Head of Digital Product Design

Bloom and Wild ,
London, Greater London
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Job Description

Bloom & Wild is re-inventing the $60B global flower industry. Over a billion flower exchanges take place every year and industry satisfaction levels are low. We are using technology and data science to build the worlds leading and most loved flower company. Weve seen impressive traction to date - we are Europes largest direct to consumer flower company, are growing at 100% year on year and are in a strong position financially (and have been extremely fortunate to see growth remain strong during the Covid-19 crisis). Weve raised multiple rounds of venture capital and private equity funding, have been named one of the 5 fastest growing tech companies in Europe and are alumni of Tech Nations Future Fifty. We were also one of the Sunday Times Top 100 Small Companies to Work For 2020. Digital Product Design at Bloom & Wild The overall Bloom & Wild team is now over 100 people. Our Digital Product Design team sits within our tech and product organisation and is responsible for designing delightful digital experiences that our customers love. The team works closely with product managers and engineers within a squad model and collaborates closely with our brand & design team. This is a new leadership role as we invest in levelling up and scaling our digital product design capabilities. Were looking for a player-coach who is comfortable with leading key strategic projects as an individual contributor whilst primarily developing, coaching and scaling our team (currently 3 people with plans to grow) and processes. The areas of focus for the digital product design team will include: * Optimising our digital experiences to create a more consistent, differentiated and delightful experience across website and apps * Working with our Brand & Design team to elevate and refine our brand experience across our digital platforms * Designing new product and services to deepen customer loyalty and engagement, driving awareness of them and ensuring they effectively complement our core business * Building a system to support our international markets as they grow and we expand our offer to create a global flower brand The role and ways of working * Reporting to our VP, Product & Retention you will be the owner of the digital user experience and design across our website, apps (iOS and android) and internal tools * Youll lead the delivery of team projects as both an individual contributor but also as a coach/mentor/manager to our team of 3-4 product designers and UX researchers * Youll lead the organisation design and hiring within the digital product design team and build out career development pathways within your team * Youll own the development of our product design vision, design principles and style guides across all digital touch points * Youll build out effective product design processes that ensures we consistently deliver to a high standard whilst executing at a rapid pace * You have experience taking a lean approach to product development and youll be comfortable taking a hypothesis driven, test & learn approach to understand customer behaviour and deliver measurable results * You have strong customer empathy and are able to combine qualitative and quantitative evidence to deepen your understanding of customers and design to meet their needs * The role will suit someone who is looking for a career opportunity in a fast-paced, start-up environment and is looking to make an immediate impact. * You'll bring energy and positivity to the role, looking for every opportunity to learn and craft the role around our values; care, pride, customer first, innovation and delight. Yo u * Experience building, managing and scaling a digital product design team (including product designers, ux / ui designers and ux researchers) * Experience working in a customer facing growth brand (ideally ecommerce) * Experience working with product & tech teams in an fast moving environment * Passionate about user-centred design and solving problems with great design * A strong portfolio of beautifully designed experiences that have driven measurable results * Collaborative approach to finding, developing and executing the best idea * Strong and inspiring communicator who is able to build and sell a compelling vision We really care about creating a diverse team. So we welcome people from all backgrounds, with different perspectives, ideas and experiences to work with us. In our office, everyone has the freedom to give their opinion, grow in their career and be part of a genuinely caring and inclusive team. Working Environment Currently our full team is working from home and has adapted very well to being totally remote. In addition to our normal perks and benefits were supporting each other and maintaining our culture remotely through: * Regular virtual yoga classes with more virtual exercise variety to come! * Celebrating birthdays with letterbox cake * Weekly team drinks trolleys and updates from our founder * Remote lunch and learns * Supporting our w

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