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Co-operative Group Limited
,
Avonmouth, Bristol
Customer Service Support Assistant
Overview
Job Description
Customer Service Support Assistant 9.94 hourly rate plus 1.49 p/h weekend shift allowance and benefits Avonmouth depot 15 hours a week, Saturday & Sunday 09:00 - 17:00 We're looking for a customer service support assistant to join our team in Avonmouth. At Co-op we believe in putting our customers, colleagues and communities at the heart of everything we do. We encourage our teams to share their ideas to help us improve the way we work in our state-of-the-art distribution centres. And our Avonmouth site really is a great example of what makes Co-op different. It distributes over 54 million cases every year to over 490 stores in the South West and Wales. In this role you'll help retail stores to resolve queries about deliveries - administering and recording the claims accurately on the system. We'll look for you to liaise with store colleagues to update them on any issues with deliveries and other factors that could affect stock from getting to store on time, securely and safely. What you'll do: receive information relating to claims and other issues preventing store deliveries from stores administer the claims, processing and accurately record data liaise with internal operational teams regarding the investigation and outcome of claims support special store activities i.e. refits, schedule changes to make sure the expectations of stores are met or exceeded help with other administration processes escalate issues and queries to the communication team leader, reporting complaints via the store or regional management This role would suit someone who have: customer service experience excellent organisation skills great communication skills and able to communicate with colleagues at all levels experience working with other people and can work well as part of a team great attention to detail, accuracy and enjoys working at pace Why Co-op? As a Co-op colleague you'll do work that matters in an organisation where principles are just as important as profits. You'll also get a package that includes: competitive hourly rate 31 days holiday (rising in line with service) including bank holidays discounts on Co-op products and services a pension with up to 10% employer contributions additional 1.49 / hour weekend shift allowance Building an inclusive workplace We're actively building diverse teams and welcome applications from everyone. But simply having a diverse workforce is not enough. We want to create an inclusive environment, where everyone can contribute their best work and develop to their full potential. We celebrate our differences, and recognise the importance of our teams reflecting the communities they serve. We can make reasonable adjustments to our interview process according to your needs. And we offer a flexible working environment so you can adjust your hours to suit your personal circumstances. You can find out more about Co-op people policies at coop.co.uk/peoplepolicies. As part of your application you'll need to complete an online assessment. It will take you around 12 minutes to complete this test.