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Avonmouth, Bristol
Customer Care Advisor
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Job Type: Full-time |
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Salary: £18000 - £18500 per annum |
Overview
To answer all inbound calls and to take orders over the phone, process orders in line with dept SLA's, deal with enquiries, complaints & Biotec Machine troubleshooting. Client Details My client is a leading skin care manufacturer based in Avonmouth, they are looking for a Customer Service Advisor to join their Bristol based team. Description To answer all calls and emails within the agreed timescales. To ensure all calls, emails are answered accurately and to ensure that any orders, enquiries and complaints are turned around within 24-48 hours striving towards a first time resolution. To offer effective & satisfactory solutions to the satisfaction of both the customer & wider team. Make outgoing calls when requested to customers both internal & external where necessary. To educate one's self with updated product information, details of promotions and offers and actively participate in coaching and training sessions. Upsell and cross sell to the advantage of the company and also the customer/salon. Follow our returns/complaints policy accurately and deal with all examples in a satisfactory manner and escalate where necessary. Actively record internal notes on all systems. Action, log and record product reactions following company procedures. Contact courier companies with delivery queries on behalf of the customer when required processing the necessary paperwork if needed i.e. Claim Forms. Profile Contact/call centre experience preferred Excellent use of the English language Good customer service skills in a similar role an advantage Retail/Sales experience an advantage Good administrationskills General computer literacy and knowledge of office equipment Good numerical skills Job Offer Full time Permanent Monday-Friday Great benefits Free on-site parking Progression £18,500