Customer Service / Administrator

James Roberts Employment Solutions Limited ,
Avonmouth, Bristol
More Details
Job Type: Full-time
Salary: £19,500 per annum

Overview

My client; who is a market leader within its industry, is currently implementing an aggressive growth plan and as a result is looking for multiple new Customer Experience Executives. Your role will include: Liaising with all departments to enhance the customer experience Post sale contract co-ordination Full audits of all new contracts Co-ordinate Project Managers site visit and cascade results Co-ordinate Support Services for Installations/Decommissions/Site Moves Co-ordinate Transport for Installations/Decommissions/Site Moves Preparation of Routes Preparation of generic Risk & Method Statements Co-Ordinate cross hires Collection co-ordination Fleet Returns - Damage Charges Fleet Allocation for deliveries Post Delivery Customer Support Pre/Post delivery calls Managing all inbound calls from customers and regional offices Manage and process a high volume of incoming emails New and second hand sale processing Purchasing via Navision- Materials/Goods/Services Month end processing Run/reconcile daily/weekly reports Vendor invoice query resolution Customer invoice query resolution Raise adhoc invoices/credits Cash Collection - overdue customers Insolvency and uplifts CAPEX requests Dealing with customer disputes/complaints Stocktake input and reconciliation Scanning all mandatory documents to Paperless Training new team members Maintain stationery/sundry supplies Outgoing and incoming mail services General administrative tasks as required Support other departments during periods of excess To work in line with Company Standard Operating Procedures To work in a safe and sensible manner within the boundaries of the Company Health and Safety Policy and any additional site restrictions

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