IT User Experience Lead II

The Boston Consulting Group ,
London, Greater London
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Job Description

You will be responsible for driving the experience of our remote working culture at BCG. You will work as part of a multi-disciplinary Agile team as the UX lead focused on our meeting experience. You will have the unique opportunity to work on multiple high-visibility projects that support our BCG employees. We're looking for a creative, service-design oriented individual who can find ways to help our employees engage with off-the-shelf enterprise software. On the product team, the IT User Experience Lead II will be responsible for two key things: * Work together with the product owner for the creation of the UX design (iteratively) * Collaborate with the rest of the team for the execution of the design vision and illustrate how the experience journey improves over time To support your responsibilities on the product team you will: * Drive and synthesize customer discovery and understanding through contextual interviews, job shadows and usability studies with employees across the company, learning how employees engage and collaborate across a variety of business capabilities and technical systems * Facilitate design thinking and working sessions across multiple disciplines to build shared understanding, consensus and forward progress against deliverables * Create service blueprints, process flows, information architecture diagrams, wireframes, prototypes or other artefacts required to build shared understanding across multiple disciplines * Collaborate with other UX Design professionals to establish and document best practices for consistently gathering and detailing customer understanding; * Create sustainable and effective mechanisms for evaluating delivered solutions You should be comfortable jumping straight into the wide range of design tasks as part of a globally dispersed team. On-the-job learning will go hand-in-hand with guidance and formal training opportunities. You will work on a range of projects and support extended teams with design best practice to enable us to continue keeping our employees at the centre of everything we do. You can expect to have an impact at BCG from Day 1! * Being curious about people, their behaviour and the digital landscape. * Balancing an understanding of what can and can't be changed in enterprise software * Working in an agile product team * Being an active listener and experienced interviewer who enjoys using great questions to help participants drive the conversation * Comfortable adapting your chosen process and methods to address the needs of specific projects, without significant guidance. * Running usability tests in a non-academic setting, and socializing your findings to stakeholders * Communicating with all stakeholders, especially those not familiar with the design discipline - knowing when to listen, when to contribute and when to evangelize * Absorbing large amounts of information and use it to produce simple designs, product interactions and improvements * Developing wireframes, visual mock-ups and user flows that effectively communicate designs and user interactions * Creating rapid prototypes to validate design and process concepts with stakeholders and users * Recognizing and predicting use cases and user interaction and incorporating them into designs * Having a clear understanding of "good" vs "bad" design, and why * Incorporating use cases, personas, and user behaviour into elegant designs * Demonstrating high level of self-motivation to take initiative beyond your normal duties to find creative and effective ways to accomplish tasks * Demonstrating the ability to work independently as well as collaboratively across disciplines * Being comfortable regularly authoring PowerPoint presentations and conveying research findings, recommendations, and designs to project teams Education: You will have a degree in Human-Computer Interaction, Interaction Design, Computer/Information Science, or similar; or equivalent practical experience. Experience: * More than 5 years' experience leading generative and evaluative research, information architecture and interaction design engagements, ideally for a variety of complex digital applications. * Presentation skills, which can be demonstrated through the presentation of your interactive design portfolio. * Familiarity with creative design thinking as well as good understanding of UI/UX best practices, information architecture, Gestalt principles, and design psychology. * Business know-how: Understanding of business metrics and the ability to translate company goals and objectives into digital experiences Software: You will be proficient in design and prototyping tools (e.g. Adobe Creative Suite, Adobe XD, Sketch, InVision). Since the role demands regular presentations of visually and verbally engaging content you will be proficient in software that aids the delivery of high-quality presentations. Employment Type: Permanent

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