Lead Customer Success UKI

Celonis ,
London, Greater London
More Details

Overview

Job Description

Are you ready to make the difference? Celonis is the leader in process mining, turning process insights into action with The Celonis Intelligent Business Cloud. For Fortune500 companies, transforming to an intelligent enterprise has become a key strategic priority. Celonis disrupted what had previously been a manual, time-consuming and expensive consulting-driven approach to jump-start and operationalize change in transformation initiatives. Companies around the world including Heineken, Vodafone, BT, BP, GSK, City Bank, Airbus, Uber, Shell, and BMW rely on Celonis technology to guide action and drive change to business processes, resulting in millions of dollars saved and an improved experience for their customers. Headquartered in Munich and New York, Celonis has grown 5,000%+ in 4 years and 300% in the past year. Celonis has received a total funding of $367.5M+ (Series C, $290M in November 2019). Our recent $2.5 billion valuation makes us a "unicorn," yet with an ever-growing global customer and employee base we no longer consider ourselves a start-up. Instead, we retain the dynamic, innovative atmosphere of a young company with the benefits of a mature enterprise. Celonis is actively driving business in the UKI since 2018 with an office in London and we are currently significantly growing our team in this region. As a customer-centric business, we currently building a Customer Success team from scratch in the UK to work with our UKI customers which are some of the largest brands in the market such as Vodafone, BT, BP, GSK, etc... As a Customer Success Lead you will build/grow/lead the CS team in the UKI. You and your team are the face of the CSM function for our high value UKI customers. While managing the Customer Success team you will be also driving proactive, cross-functional alignment and collaboration between sales, services, pre-sales, support and product in service to customers and partners. You personally will oversee and manage the largest customers in your industry cluster within the UKI region. YOU... If you are an entrepreneur with a passion for customer success and value realisation around customer outcomes, this is a game-changing opportunity to be a key leader in one of the fastest growing companies in subscription software. * ... have at least 2 to 5 years background in a Customer Success role, ideally in a fast-paced Software as a Service (SaaS) environment. * ... are an experienced leader in managing a customer success organisation with demonstrated success on high-value customer accounts and an excellent track record of creating strong relationships with both internal and external stakeholders. * ... have an outstanding track record of being accountable for the success, retention and growth of SaaS solutions at customers ranging from SMEs to large corporations. * ... have successfully taking the lead in recruiting, onboarding, developing and continuously coaching a high performing team of Customer Success Managers. * ... are able to articulate a market tailored business strategy, develop business processes and conceptualise new services according to the need of your customers to deliver an exceptional customer experience. * ... are an inspirational leader and create a vibrant, inclusive culture that inspires people to do their best work. * ... have exceptional organisational, presentation, and communication skills, both verbal and written in German and English. WE... * ...see people as the fundamental pillar of our success. Therefore, we invest into the personal growth and skill development of each individual alongside with the strength finder test. * ...offer attractive compensation models (best-in-class salary, stock option packages, employee referral bonus, family service, flexible working hours, ...). * ...are visionary and one of the fastest growing Software-Unicorns in the world. * ...are Process Mining experts and developed the world's most powerful tool for analyzing, optimizing and transforming all IT-supported business processes: The Intelligence Business Cloud. * ...are distinguished by a unique combination of innovative start-up atmosphere paired with great professionalism and self-responsible work #jointheride

People also viewed