Customer Support Systems Project Manager

Ubisoft ,
Newcastle upon Tyne, Tyne and Wear
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Company Description Ubisoft is committed to enriching players' lives with original and memorable gaming experiences. We create worlds where people can express themselves, explore and discover new possibilities. Are you looking to work with enthusiastic experts who are tackling game changing challenges in entertainment and beyond? At Ubisoft we offer an open environment where bright ideas are given a chance to shine and everyone is eager to share knowledge. Challenge accepted? Join us and create the unknown. The EMEA Consumer Relationship Centre is at the heart of our strategy to engage with our players. The CRC provides our consumers with an awesome experience with each individual contact and drives the consumer focused agenda to every level of the organisation. Job Description In close collaboration with the IT teams, you will manage the implementation of new solutions and the development of the existing portfolio of information systems used by Ubisoft Support teams. You aim is to make sure Ubisoft Support teams have the best tools enabling them to provide the best experience possible to Ubisoft players. As part of your role, you will be embedded in Ubisoft Support operations and act as the key representative for internal business & operations stakeholders when collaborating with the IT teams on the projects you will have been assigned to. The role requires passion for technology, excellent communication skills and a great ability to organize and prioritize across a range of projects and requirements. Mission * Driving improvement of existing information systems used by the Customer Support team * Gathering, documenting and prioritising the requirements of business stakeholders within the Customer Support team * Collaborating with IT teams to ensure a timely implementation of the business requirements * Implementing new information systems to help the Customer Support team achieve operational objectives according to the global CS IT roadmap approved by stakeholders * Leading the rollout of new systems and new features to existing systems * Organizing communication on product evolutions & project implementations and coordinating change management & adoption * Handling various system administration duties Qualifications Skills & Requirements * Strong collaboration skills to work with multiple stakeholders * Excellent verbal and written communication skills * Excellent organization & ability prioritize tasks & projects * Keen interest in new technologies & their use in Customer Support scenarios * Good working knowledge of Salesforce is a definite advantage * Experience working in some capacity with JIRA is an advantage * Curiosity, reliability and ability to deliver Additional Information Benefits With Ubisoft CRC, you will receive a competitive salary along with: * Personal performance bonus * Private Health Insurance (including eye care and dental) * Life Assurance * Long Term Disability Insurance * Pension * Significant discount on the world's best video games * Access to Ubisoft's back catalogue on PC * 25 days of holiday Perks: * We work in the heart of Newcastle city centre, right on top of Haymarket metro station in a lively, international and creative space. * A kitchen stocked with cereals, fruits, unlimited filtered water, teas, coffee * Regular professional and social events * Monthly Ubidrinks * Flexible working hours * A casual dress code * Fun, we like to work hard but have a laugh too! Ubisoft is committed to creating an inclusive work environment that reflects the diversity of our player community. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, ethnicity, religion, gender, sexual orientation, age or disability status. Qualifications: Skills & Requirements Strong collaboration skills to work with multiple stakeholders Excellent verbal and written communication skills Excellent organization & ability prioritize tasks & projects Keen interest in new technologies & their use in Customer Support scenarios Good working knowledge of Salesforce is a definite advantage Experience working in some capacity with JIRA is an advantage Curiosity, reliability and ability to deliver Responsibilities: In close collaboration with the IT teams, you will manage the implementation of new solutions and the development of the existing portfolio of information systems used by Ubisoft Support teams. You aim is to make sure Ubisoft Support teams have the best tools enabling them to provide the best experience possible to Ubisoft players. As part of your role, you will be embedded in Ubisoft Support operations and act as the key representative for internal business & operations stakeholders when collaborating with the IT teams on the projects you will have been assigned to. The role requires passion for technology, excellent communication skills and a great ability to organize and prioritize across a range of projects and requirements. M

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