Renewal Administrator - Spanish/ German speaker

Turnitin ,
Newcastle upon Tyne, Tyne and Wear
More Details

Overview

Job Description

Company Description Turnitin is a global SaaS company dedicated to ensuring the integrity of education and research and supporting the development of original thinking skills. As the academic and research landscape evolves, Turnitin stays ahead of trends through advancements in technology and deep partnerships with education leaders, institutions, and practitioners. Turnitin's content databases - built over 20 years - provide an unparalleled repository of 1+ billion student papers, best-in-class scholarly content from top publishers in every major discipline and in dozens of languages, and 70+ billion current and archived web pages. We promote honesty, consistency, and fairness across all assignment types and subject areas so that educators can help students do their best, original work. Job Description We are searching for people who demonstrate a passion for education and technology, are collaborative and entrepreneurial in spirit, have solid attention to detail, are customer success-oriented and who can contribute to our continuing success and growth. In return, Turnitin offers a great benefits package and provides challenging and inspiring work. Turnitin is seeking to hire a Renewal Administrator to work with existing customers to support our large customer base of schools, Colleges and Universities in our EMEA region.In this role, you will be responsible for quoting and ensuring the continuation and renewal of a broad portfolio of customers, as well as following time-sensitive and highly structured administrative processes. As a Renewal Administrator, you will become part of our team of customer-focused Account Managers, joining a great environment for learning, and being able to grow professionally over time. Position Responsibilities: * Responsible for the end to end renewal process. Keeping customers informed of their upcoming renewal, creating and providing renewal quotes, delivering electronically to customers, and ultimately receiving and processing the PO from each customer in a timely fashion. * Manage a large book of business and ensure routine customer engagement; * Work closely and collaboratively with each Account Manager supporting them and ensuring their book of business is managed and developed in accordance with their strategic plan; * Document all interactions and next steps with customers in our CRM Salesforce.com; * Follow defined renewal process and procedures; * Become proficient in our products' value propositions and pricing; * Identify customer needs and escalate queries to the appropriate department; * Report data precisely and control CRM systems to track own performance; and * Progress in your own personal development. Qualifications Required experience and abilities: * Able to manage a large volume of customer renewals; * Capable with Spreadsheets/excel; * Technically adept with Google suite; * Fluent written and verbal English, and Spanish or German * Self-motivated, passionate and thriving in a fast-paced environment; * Diligent, organized and detail-oriented. * Strong knowledge and experience with a CRM such as Salesforce * Perform other duties as assigned. Education and skills: * Bachelor's Degree in related field; * Curiosity and passion for learning are critical in this role. * Be a good communicator, both verbal and written. Able to explain concepts clearly and concisely. * Excellent problem solving and time management skills. * Entrepreneurial mindset, self-starter and motivated passionate personality that thrives in a fast-paced environment. * Strong technical aptitude and critical thinking skills. Additional Information Please no agency submissions. For the health and wellbeing of our employees and candidates, we have made changes to our hiring process during the Coronavirus pandemic. We are fortunate to be able to mobilise our entire workforce to work remotely and therefore all interviews and new starter onboarding will be held via phone/video conference until it is safe for us to return to our offices. Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment without regard to race, color, ancestry, national origin, age, gender, sexual orientation, gender identity, age, religion, creed, disability, medical condition, genetic information, marital or veteran's status. Qualifications: Required experience and abilities: Able to manage a large volume of customer renewals; Capable with Spreadsheets/excel; Technically adept with Google suite; Fluent written and verbal English, and Spanish or German Self-motivated, passionate and thriving in a fast-paced environment; Diligent, organized and detail-oriented. Strong knowledge and experience with a CRM such as Salesforce Perform other duties as assigned. Education and skills: Bachelor's Degree in related field; Curiosity and passion for learning are critical in this role. Be a good communicator, both verbal and written. Able to explain concepts clearly and concise

People also viewed