Website and Automation Projects Specialist

Ubisoft ,
Newcastle upon Tyne, Tyne and Wear
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Job Description

Company Description Ubisoft is committed to enriching players' lives with original and memorable gaming experiences. We create worlds where people can express themselves, explore and discover new possibilities. Are you looking to work with enthusiastic experts who are tackling game changing challenges in entertainment and beyond ? At Ubisoft we offer an open environment where bright ideas are given a chance to shine and everyone is eager to share knowledge. Challenge accepted ? Join us and create the unknown. The EMEA Consumer Relationship Centre is at the heart of our strategy to engage with our players. The CRC provides our consumers with an awesome experience with each individual contact and drives the consumer focused agenda to every level of the organisation. Job Description The EMEA CRC is constantly investigating ways to provide a better experience for our players, and our current initiatives focus on a tighter integration between our support website and the various systems - data, automation, machine learning, etc. - we depend on. To achieve our vision, we need an enthusiastic, talented and versatile Website and Automation Projects Specialist. Your role will be to act as a liaison between the operational stakeholders and the teams in charge of creating and maintaining the support website that serves as the main point of contact between our support teams and our players. You will be tasked with * Gathering, organizing and documenting the request of various parties, prioritizing them based on operational needs and conveying them clearly to the development-focused teams. * Keeping the operational team abreast of the development roadmap and potential blockers * Developing a solid understanding of our operational processes and workflows as well as the technical aspects of the support website, allowing you to participate in discussions to design our support strategy. Qualifications You : * Have a previous experience related to the technical management of a website with a heavy daily traffic * Have project management experience * Are familiar with current web development and scripting languages * Have a working understanding of different APIs * Are comfortable with different development methodologies * Can show autonomy and initiative when the situation demands it * But you are also a team player at heart * Can speak technical-ese with other developers and dumbed-down-ese to the rest of us * want to work in an inclusive environment * Enjoy a flexible but demanding and ever-evolving environment Skills, knowledge and experience * Very strong project management skills * Ability to plan and estimate workload to ensure timely delivery with a certain level of autonomy * Ability to anticipate, communicate about and resolve issues * Ability to communicate clearly with teams from various disciplines * Excellent verbal and written communication in English * Good interpersonal skills * Familiarity with one or more of the languages below is a plus: * C# * HTML/CSS/Javascript * SQL databases * .NET MVC framework * Node.js environment * Salesforce SOQL / Apex * Passion for games and gaming is an advantage Additional Information Benefits With Ubisoft CRC, you will receive a competitive salary along with: * Personal performance bonus * Private Health Insurance (including eye care and dental) * Life Assurance * Long Term Disability Insurance * Pension * Significant discount on the world's best video games * Access to Ubisofts back catalogue on PC * 25 days of holiday Perks: * We work in the heart of Newcastle city centre, right on top of Haymarket metro station in a lively, international and creative space. * A kitchen stocked with cereals, fruits, unlimited filtered water, teas, coffee * Regular professional and social events * Monthly Ubidrinks * Flexible working hours * A casual dress code * Fun, we like to work hard but have a laugh too! Ubisoft is committed to creating an inclusive work environment that reflects the diversity of our player community. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, ethnicity, religion, gender, sexual orientation, age or disability status. Qualifications: You : Have a previous experience related to the technical management of a website with a heavy daily traffic Have project management experience Are familiar with current web development and scripting languages Have a working understanding of different APIs Are comfortable with different development methodologies Can show autonomy and initiative when the situation demands it But you are also a team player at heart Can speak technical-ese with other developers and dumbed-down-ese to the rest of us want to work in an inclusive environment Enjoy a flexible but demanding and ever-evolving environment Skills, knowledge and experience Very strong project management skills Ability to plan and estimate workload to ensure timely delivery with a certain level of au

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