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Testing Company Monika
,
Manchester, Greater Manchester
Customer Service Representative
Overview
Job Description
Company Description The company description section of your business plan is typically the second section, coming after the executive summary. The company description outlines vital details about your company, such as where you are located, how large the company is, what you do and what you hope to accomplish. Job Description Responsible for fielding inbound retail client telephone calls and working with great customer's to resolve issues. Thoroughly document support calls following established procedures and guidelines. Ability to navigate through various screens while talking with customers. Maintain a positive and professional attitude while on the phone. Multi-task and perform data entry. Basic trouble-shooting No sales!!! We just help people fix problems! Qualifications - Must attend all training classes starting October 7th -Must be 18 years old. - High School diploma or GED required. - Strong communication skills required. - Previous hardware/software troubleshooting experience helpful. - Previous help desk/call center or phone support experience helpful. - Previous IT or Computer Science education and/or technical certifications a plus but not required. - One - Two years of customer service work experience (phone or online support preferred). -Ability to multi-task. - Ability to work in a fast paced environment. - Reliable and punctual. - Strong technical aptitude. Additional Information All your information will be kept confidential according to EEO guidelines. Qualifications: - Must attend all training classes starting October 7th -Must be 18 years old. - High School diploma or GED required. - Strong communication skills required. - Previous hardware/software troubleshooting experience helpful. - Previous help desk/call center or phone support experience helpful. - Previous IT or Computer Science education and/or technical certifications a plus but not required. - One - Two years of customer service work experience (phone or online support preferred). -Ability to multi-task. - Ability to work in a fast paced environment. - Reliable and punctual. - Strong technical aptitude. Responsibilities: Responsible for fielding inbound retail client telephone calls and working with great customer's to resolve issues. Thoroughly document support calls following established procedures and guidelines. Ability to navigate through various screens while talking with customers. Maintain a positive and professional attitude while on the phone. Multi-task and perform data entry. Basic trouble-shooting No sales!!! We just help people fix problems!