CRM Consultant

Hitachi Solutions ,
London, Greater London
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Overview

Job Description

Key responsibilities: * Implement and deploy Microsoft Dynamics CRM * Analyse front office processes (sales, marketing and customer service) to identify opportunities for improvement * Gather and understand client functional requirements * Perform gap analysis between a client's requirements and the functionality within Microsoft Dynamics CRM * Configure the application to meet a client's requirements using the Microsoft Dynamics CRM Customization Tool, Workflow Tool, or SDK * Identify creative workarounds to meet requirements without the development of custom code * Understand the functional capabilities and limitations for out of the box functionality as well as custom code * Create technical specifications * Design and integrate business processes and data flows between CRM applications and other applications, such as back office/ERP applications * Train client personnel on the usage and administration of Microsoft Dynamics CRM (functional user training and technical training) * Develop high level project work plans * Provide technical support to existing CRM clients * Execute assigned responsibilities in a manner consistent with Hitachi Solution Europe Ltd's Quality Management Policy. Qualifications: Key competencies: CRM forms, screens, views, workflows and reports development Programming languages - C#, VB.net, ASP.NET, HTML, JavaScript, VSTO, Silverlight Architect / design CRM system, related customizations, portals, and reports CRM development or integration best practices Technical specifications documentation Data migration and integration mappings using SQL Integration Services, Scribe or Web Services SQL Reporting Services SharePoint Services

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