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Capgemini
,
London, Greater London
Microsoft Dynamics CRM Business Analyst
Overview
Job Description
Who you'll be working with Capgemini's financial services specialists provide a complete range of services to help our clients capture sustainable business results. Our Financial Services Strategic Business Unit is a global organization which focuses on key financial services domains: Banking, Capital Markets, Insurance, Payments & Cards, Wealth and Asset Management, and Risk Management & Compliance. In addition to these domain areas, we have global practices that are dedicated to building innovative solutions in the areas of Business Information Management, Channels, Finance Transformation, Technology Development & Integration, and Testing. The focus of you're role We are looking to recruit an MS Dynamics CRM Business Analyst to join Capgemini Financial Services Digital Practice. This is a permanent, fulltime position and this represents a unique opportunity for someone to enhance their Digital Consulting career What you'll do The range of activities that our MS Dynamics CRM Business Analyst get involved with is extensive and includes: * Work closely with the Business SMEs Process SMEs Product Owners and delivery partner to ensure User Stories are fulfilled through the Design Build and Test phases * Undertake and support User Story to Design traceability to help evidence that what has been asked for has been built * Undertake and support test documentation and test execution reviews * Identify and raise change including facilitation of User Story gathering sessions review support to solution design applying their functional knowledge of CRM Customer Engagements module knowledge D365C * Support defect resolution throughout all test phases up to and including Post Go Live Support BAU delivery teams with CRM best practice * Employ CRM best practices to help identify process and efficiency gains and to challenge our current CRM design What you'll bring * Experience Business Analyst * Hands on experience in MS Dynamics CRM projects. * Person should demonstrate their knowledge, skills, and capabilities to assessing customer architecture, designing secure, high-performance technical solutions on the MS Dynamics 365 platform * Be able to communicate technical solutions and design trade offs effectively to business stakeholders and providing a delivery framework that ensures quality and success. * Collaborate with other internal technical architects and leads to gather requirements, define roadmaps, and define technical architectures and solution designs from business and/or technical requirements. Why we're different At Capgemini, we help organisation across the world become more agile, more competitive and more successful. Smart, tailored, often-groundbreaking technical solutions to complex problems are the norm. But so, too, is a culture that's as collaborative as it is forward thinking. Working closely with each other, and with our clients, we get under the skin of businesses and to the heart of their goals. You will too. Capgemini positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, marital status, or pregnancy and maternity. We are committed to hiring, developing and retaining the best people to deliver innovative, world-class solutions for our clients. We foster an inclusive culture that enables everyone to achieve their full potential and enjoy a fulfilling career with us. Our comprehensive flexible benefits package and lifestyle policies enable our employees to balance their individual, family and work-life needs. What we'll offer you Professional development. Accelerated career progression. An environment that encourages entrepreneurial spirit. It's all on offer at Capgemini. And although collaboration is at the core of the way we work, we also recognise individual needs with a flexible benefits package you can tailor to suit you. About Capgemini A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients' opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of almost 220,000 team members in more than 40 countries. The Group reported 2019 global revenues of EUR 14.1 billion.