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Close Brothers Group
,
London, Greater London
Infrastructure Engineer
Overview
Job Description
Role Overview The main purpose of the role, based in either Exchange Square, London or Northwich, Cheshire, is to install, administer and maintain all Infrastructure related technologies within Close Brothers Asset Management, also providing 3rd line support functions to the Service Desk and Desktop Support Teams. Key Responsibilities General * Reporting to the IT Operations Manager and Infrastructure Team Lead, you will: * Deliver projects within the Infrastructure space, implementing new technologies, improving existing practices and maintaining the server estate * Provide 3rd line systems and application level phone/email support to users * Analyze problems, answer questions and provide training about the software * Undertake daily and monthly maintenance tasks relating to the IT Infrastructure in conjunction with the wider Infrastructure team * Identify, test, and implement workarounds for reported issues * Provide regular updates to customers regarding open support issues * Provide project updates for assigned project deliverables * Create and maintain comprehensive documentation for all implemented projects and work within an ITIL focussed environment. * Monitoring and troubleshooting network related issues. * In this role, you will be assigned responsibilities and provide services to Close Brothers Asset Management Limited * Following successful completion of probation, you will be included in a shift-based support rota, covering the following shifts: 08:00 - 16:00; 09:00 - 17:00; 10:00 - 18:00 Regulatory Responsibilities (Compliance/T&C) * Ability to demonstrate an understanding of the regulatory framework relevant to the role, whilst practising effective risk management taking account of outcomes for clients. * To fully comply with the Financial Services and Markets Act 2000 (as amended from time to time) and the rules of The Financial Services Authority and any other applicable laws and regulations. * To communicate and escalate potential issues in a prompt and effective manner. * To participate in relevant training courses when requested to do so, in particular anti-money laundering and market abuse training. * To adhere to the relevant Asset Management division policies, including those on conflicts of interest, gifts and entertainment at all times. * To follow the Group and local rules on personal account dealing as set out in the Group Personal Dealing Rules and supplemented by specific additional local requirements set out in the relevant Compliance Manual. * To fully comply with the relevant Anti-Money Laundering regulations, specifically relating to the verification of clients and report promptly any knowledge or suspicion of money laundering activities to the relevant MLRO. * To fully comply with the FSA's statement of Principle and Code of Practice for Approved Persons, as set out in the FSA's rules. * To fully comply with the FSA's statement of Principle and Code of Practice for Approved Persons, as set out in the FSA's rules and to undertake and record sufficient appropriate CPD to evidence that you have adequately maintained your competence. Compliance * Understand, follow and demonstrate compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which you are involved. Specifically this includes following principles and rules of the Financial Services Authority (FSA) and the internal requirements set out in the Compliance Manual, local and Group Compliance and Risk policies. * Respond to requests to implement on a timely basis all internal and external audit points together with any issues raised by external regulators, local Compliance/Risk or Group Compliance/Risk. * Be aware of the Operational Risks associated with your role and act in a manner that takes account of these risks and the relevant controls. * Follow the FSA's Treating Customers Fairly (TCF) principle by adhering to all relevant internal TCF policies, considering how TCF affects your role and act in a manner which helps to ensure fair outcomes for clients.