Technical Author

Company Description Here at NPS we have a simple set of values that sets out who we are as a company. We are: Intelligent - we make the right choices Involved - our enthusiasm creates energy Innovative - we always ask what's next Our business is all about making lives safer, healthier, better managed and mobile Our software underpins critical police, health, housing and local government services, ensuring delivery of the right data at the right time to protect and improve people's lives. We're as committed to the positive social outcomes of our customers' services as they are, which means we put people first. In the interfaces and systems we design, and the software support and development service we provide. Our story Across the world, billions of people every day rely on the services and benefits provided by their police, health services, housing and local government. Their home, welfare, wellbeing and security often depend on them. We create and manage the software that connects people with these services. We design smart interfaces and data processes to ensure services are easy to use, always on, relevant, accurate and trusted. Using internet, mobile and AI technology, we are designing new tools that maximise the positive experience people have of critical services, and helping to make sure they are safer, healthier, better managed, and able to organise their life on the go. Working closely with our customers - the service providers - we define people's needs today and in the future - and work intelligently to continuously improve our software products and data management. Our software underpins the performance of our customers as they serve their customers. Our constant focus is making sure our software is stable, efficient, cost efficient and secure. We're proud of the role we play, improving people's lives through dependable critical services. With a growing number of customers globally, we're going to make a difference to millions of people more. Based in the UK but working around the world, our 2,000 employees help improve the services that matter most. We are now part of the NEC corporation, a leader in the integration of IT and network technologies that benefit businesses and people worldwide - this brings in new opportunities without limits for growth and innovation. Job Description We are looking for a Technical Author with a track record of delivering high quality technical documentation for software applications. As the successful candidate, you will join a small team of authors who are based in various locations around the UK and India. Collectively, the team is responsible for providing online help, user guides, system administration guides, training material, release notes and other documentation (as required) for a wide variety of software products. In addition, the team produce 'How To' videos and downloadable 'Quick Start' guides for inclusion in the online help. As an experienced author, you will be given the opportunity to become the lead Technical Author on at least one product. However, you will also be expected to assist other members of the team working on different products as the need arises. Additionally, you will work closely with the Documentation Manager to explore ways in which the team can improve the end-user experience and adopt any new ways of working agreed as a result. Key Deliverables * Provide engaging, easy to follow documentation that gives the user confidence to use the system as quickly and effectively as possible * Produce highly professional and accurate documentation that reflects the quality of the product * Follow the documentation and release processes at all time to ensure that documentation is released in a timely and consistent manner Key Responsibilities * Be responsible for managing medium to large sized documentation projects * Manage documentation projects in accordance with project deliverables * Write software user guides for the various applications and services the company supplies * Write the online help that accompanies the applications and services that the company supplies * Liaise with software developers, business analysts and subject matter experts (SMEs) to gain an understanding of the product and seek clarification on the more technical aspects * Ensure documents meet the quality standards expected * Deliver all relevant documentation in time for the software release * Travel to other UK office locations occasionally for meetings etc. as the need arises * Liaise with customers to identify where improvements to documentation can be made Training Training will be given on corporate styles, branding and team standards. Domain knowledge will be gained on the job over the course of time. The successful candidate will be expected to complete the in-house Technical Author Skills program. Qualifications Essential: * Considerable Technical writing experience in a software development environment * Good working knowledge of MadCap Flare (or RoboH