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Braze
,
London, Greater London
Strategic Account Manager
Overview
Job Description
Braze delivers customer experiences across email, mobile, SMS, and web. Customers, including Seamless, HBO, Disney, Urban Outfitters, and Venmo, use the Braze platform to facilitate real-time experiences between brands and consumers in a more authentic and human way. And we do it at scale - each month, tens of billions of messages are sent to a network of over 2 billion active users through Braze. Need more proof? Braze was named a Leader in the Gartner Magic Quadrant for Mobile Marketing Platforms in 2019. The company has also been named on the Forbes Cloud 100, Inc. Magazine's 2019 Best Places to Work, and Crain's 2019 Best Places to Work in NYC lists. WHAT YOU'LL DO * Develop commercial relationship in collaboration with the Strategic Account Executive to increase Braze utilisation and value * Partner closely with Strategic Account Executives and Customer Success Managers to secure contract renewals * Nurture and close a high volume of expansion deals both upsell, cross sell and net new lines of business * Effectively communicate customer feedback to Braze product team * Achieve quarterly upsell and renewals targets * Cross-department collaboration, including but not limited to Success, Sales, RevOps, Product, Legal and Marketing * Coordinate resources to drive feature adoption * Excellent Product knowledge * Pro-actively analyse customer product usage and identify growth opportunities * Work with Account Executives and other Success Partners to seamlessly transition clients from pre-sales, through onboarding and into ongoing Service usage WHAT YOU BRING * 2+ years of experience in Account Management, SaaS sales, or similar relevant roles, with at least half of that time spent closing and managing strategic customers * Drive, determination and accountability * Background in Enterprise SaaS sales for Mobile and/or Marketing Technology * Outstanding verbal, written and stand-up presentation skills, with experience of presenting value propositions to executive teams * Intermediate to advanced knowledge of MS Office Suite (Word, Excel, PowerPoint) and Keynote * Prior experience with salesforce.com CRM, or other CRM used to manage sales pipeline * Excellent organisational skills and time management abilities * The ability to handle multiple competing priorities * Proven ability to quickly get up to speed on new cloud apps and tools * A proven networker in your daily life * Up-to-date on digital trends, especially in the mobile, web and email space * Proven success navigating large organizations and the ability to quickly identify decision makers and the decision-making process for large, global brands * Prior experience in a startup technology company a plus WHAT WE OFFER * Excellent private medical insurance and life insurance coverage for you and your dependents * Competitive pension matching * Daily lunches, snacks and beverages * Collaborative, transparent, collegial and fun loving office culture * Flexible time off policy to balance your work and life in the way that suits you best If you are a California resident subject to the California Consumer Privacy Act, click here to understand how Braze processes your personal information and how you can exercise your rights.