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Ten Group - EMEA
,
London, Greater London
Travel Lifestyle Manager Opportunities
Overview
Job Description
Were looking to speak with travel professionals for future roles at Ten, we have plans to continue expanding through 2020/21. Wed therefore love to speak with experienced travel customer service or sales professionals that are interested in becoming our next Travel Lifestyle Managers. Please be aware that if successful upon application, an interview may not be given until normal working practices have resumed due to Covid19. As a Travel Lifestyle Manager you should expect a role that will be based predominantly on phone and email. You will be fulfilling leisure travel requests on behalf of our members, including luxury journeys, complex flight itineraries covering several destinations, European beach holiday packages and straightforward hotel bookings worldwide. You'll utilise your exceptional customer service skills and commercial judgement, combined with skillful use of travel research and booking technologies. You'll need to be passionate about travel and enjoy delivering the highest level of customer service to our members. Who We Are At Ten our goal is simple, to become the most trusted service business in the world. We are already the global market leader for lifestyle management and concierge services, providing services from a 22 + strong global office network with over 100 employees. We use our expertise, technology and buying power to grant our members direct access to the best travel, live entertainment, dining and luxury retail services. We also work closely with suppliers to provide exclusively negotiated benefits and employee loyalty schemes. We deliver our service through a combination of Tens proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and to continue to improve the lives of millions of members. Will you help take us there? Requirements * Energetic and motivated team players who enjoy the challenge of meeting and beating targets. * People who are passionate about delivering high quality personalised support and have excellent research skills. * People who can use their initiative and creativity to best meet the needs of our members. * Proven track record in European leisure sales as well as worldwide itineraries. * Experience in a retail environment or Tour operator is a must. * Previous experience working with Amadeus or a similar GDS is a must, ticketing experience is a plus. Benefits Our people are at the heart of the business and we have a culture of recognition and reward both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development. All our employees also enjoy a range of benefits regardless of where they are based. Not only do we enjoy monthly Treats on Ten (on the tenth of each month!) but employees also get 3 extra days of annual leave in their third year and an extra month of every 5 years. In line with these milestone lengths of service, we also operate a Ten Loyalty Reward program this is a bonus (although we prefer to refer to this as extra spending money) that is awarded once these milestones are reached. The thinking behind the program is that not only does it recognise and reward commitment and loyalty to the business, but it can also be used to fund the adventures to be had during sabbaticals this is the main intention and driving force behind the program. We want to give our people extra spending money so that they can truly enjoy their sabbaticals. Other benefits that Ten offer, specific to the UK office, range between an employer-contributory company pension (with a scheme that allows full decision making about what investments are made, levels of risk, ethical funds etc), all the way through to various discounts on both travel and entertainment events (the latter is of course available regardless of location). There are also lots of social events throughout the year (including drinks on the last Friday of the month) as well as a break-out room where employees can relax (or, if they wish, play one of the numerous games we provide!) whilst enjoying our latest fruit drop or Breakfast on Ten. We also offer season ticket loans, access to childcare voucher and cycle schemes and, one of our more popular perks, working holiday opportunities with the ability to work from any of our 20+ offices without taking annual leave.