Manager, Patient & Site Services (Based in UK or EU)

IQVIA ,
Reading, Berkshire
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Overview

Job Description

IQVIA is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward. " IQVIA Virtual Trials brings studies directly to patients wherever they are - as 100% remote studies or as hybrids blending patient-centric approaches with traditional site-based elements. Our decentralized model offers the adaptability necessary to meet any sponsor's requirements - small or large, local or global." Responsibilities Manage employees in accordance with organizations policies and applicable laws. Responsibilities include planning, assigning, and directing work; appraising performance and guiding professional development; rewarding and disciplining employees; addressing employee relations issues and resolving problems. Approve actions for all management / human resource matters Participate in the selection and on-boarding process for new ISS employees by conducting candidate review and participating in the interview process. Ensure employees have the appropriate materials, systems access and training to complete job responsibilities Manage the delivery of an accurate and robust patient and site operations plan in support of opportunities (including but not limited to Requests for Proposals). Ensure IQVIA patient and site services is providing a competitive edge in winning new business. Support patient and site operational plans at customer bid defense meetings and internal customers. Obtain required information regarding future research plans, regional priorities, and capacity plans. Maintain regular communication with staff in assigned therapeutic areas on non-project issues such as business strategy, mutual pipelines/planning performance trends across all studies (using performance scorecards) and compliance with contracts Map country / site capacity in appropriate geographic areas and contribute to the country / site development strategy to support IQVIA pipeline. Reconcile and interpret patient and site services data, providing solid recommendations and scenario planning as required. May provide site tiering /feasibility text for proposals and feasibility reports Manage the generation, analysis and interpretation of study related information to produce and support recommendation of recruitment rates, country allocations and site tiering. May produce summary reports and present internally or externally. Monitor delivery from prioritized country / site lists to project plan Contribute to the process improvement through working with IQVIA processes to deliver quality and consistency Serve as point of contact for issue escalation and process alignment MINIMUM REQUIRED EDUCATION AND EXPERIENCE To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Experience Typically requires a minimum of 3 - 5 years of prior relevant experience. Knowledge Understands basic management approaches such as work scheduling, prioritizing , coaching and process execution. Education Bachelor's Degree- Life sciences or related field req Additional Work Experience 7 years' relevant experience including demonstrable experience in an international roleor Equivalent combination of education, training and experience. Skills and Abilities Strong interpersonal skills. In depth knowledge of the drug development processes across all functional areas Ability to understand, access, and analyze data from divergent sources to provide an assimilation of data leading to conclusions and recommendations. Knowledge and ability to apply GCP / ICH and applicable regulatory guidelines Knowledge of clinical research financial parameters and project financial tracking and accounting methods Effective presentation skills Computer skills including proficiency in aspects of data analysis and presentation software, Microsoft Word, and Excel. Good written and verbal communication skills including good command of English Excellent organizational and problem solving skills Effective time management skills and ability to manage competing priorities Ability to establish and maintain effective working relationships with coworkers, managers and clients. Standard ADA Settings The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Physical Demands Sit at a desk or table with some walking, standing, bendin

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