Business Administration Apprentice- Network Availability Team

Highways England ,
Bristol, Bristol
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Job Description

Your new role Network Availability Apprentice based at our Nottingham Office. What you'll be leading on Involves p roviding dedicated support for a wide range of activities such as: * Provide general admin support to your team, such as answering the telephone, diary management, dealing with enquiries, preparing and drafting correspondence, assisting with reports & presentations. * To assist in the effective planning of network occupancy schedules and service continuity plans, ensuring that the adequate level of service is maintained for our customers and planning activities focus on optimising the network's overall availability. * To make effective use of intelligence, data and information to inform the development and coordination of occupancy schedules, severe weather and event related plans, ensuring they minimise disruption for customers, and ultimately contribute to improved customer satisfaction in the Region. * To ensure network occupancy schedules and other relevant customer information sources are updated, maintained and/or distributed to the relevant stakeholders in a timely manner, in line with agreed quality standards. * Carry out a range of activities under the guidance of a line manager or mentor which support both the achievement of personal development and delivery of business requirements. * Maintain own learning records to ensure that all necessary development activities are undertaken. To be successful Minimum of 5 GCSEs 9-4 (or equivalent), grades A* to C (new grade 4 to 9) with English and Maths at grade C/5 being two of those subjects. Or equivalent Functional Skills 120 UCAS points and / or relevant experience Ability to consistently deliver high quality customer service in a professional manner; effective listening and good verbal and written communication skills Ability to liaise with line managers in the business in order to deliver against their requirements. Problem solving skills, with ability to prioritise critical items and identify risk Be reliable and self-motivated Be a team player; continually seeking to improve and develop your own skills and the performance of the team. A bit about us There's never been a better time to join our Network Availability Team in the East Midlands. We're a growing, vibrant team helping to drive the most ambitious roads investment programme our country has ever seen. You'll be involved in network occupancy and resilience activities that aims to maximise the availability of the Region's network, through effective use of network flow data analysis, planning and control of the network occupancy schedules, severe weather response plans, as well as expected and unexpected events planning. And building in every opportunity to ensure that our customers and road workers get home safe and well every day while travelling or working on our road network. Want to know more? Take a look at the role profile Below Why you should join us At Highways England we believe in a connected country. We are passionate about creating a culture where colleagues feel connected, included and enjoy greater wellbeing to achieve this. We're proud that as an organisation we are continually striving to do better and actively encourage and support our colleagues to do the same with their careers. So if you put safety first, take ownership of your work, show passion for what you do, work effectively in a team, and demonstrate integrity in how you do it - then you'll be a great fit for our organisation And finally And finally we reserve the right to close before the advertised closing date, so we recommend completing your application as soon as possible. Job Purpose To develop the knowledge, skills and competence to follow a career in Highways England by achieving a specified Level 3 qualification and successfully operating at or above a defined baseline level of competence by the end of the training agreement. Key Accountabilities 1. Complete the defined training programme with the support of a Line Manager and with access to internal and external learning resources. 2. Maintain own learning records to ensure that all necessary development activities are undertaken. 3. Carry out a range of activities under the guidance of a line manager or mentor which support both the achievement of personal development and the delivery of business requirements. 4. Liaise regularly with the line manager on experience being gained and undertake annual appraisal, to evaluate personal development and to identify further experience needed. Key contacts/relationships/stakeholders managed Line Manager HR Learning and Development External learning provider Owen professional network Other contacts as relevant to each work assignment or secondment Person Specification Business Knowledge and Experience Teamworking Job Title Apprentice Level 3 Reports to Job Title Varies by Role Division and Directorate All Job Reference 20396B HE JD Template v:17/09/18 Communication skills - communicating technical matters

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