Operations Director - National Accounts

Carrier ,
London, Greater London
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Date Posted: 2020-05-28-07:00 Country: United Kingdom Location: Chubb Ashford, Littleton Road, Ashford, Middlesex, TW15 1TZ, UK. Chubb is a truly international, talent driven company, focused on performance and results. For over 200 years, our mission has been to make the world a safer place by protecting our customers with essential systems, equipment and services. With a reputation for innovation and integrity, we are always looking for new ways to provide leading edge, peace of mind solutions to our customers. Goals & Objectives The primary objective of the role is to provide an exceptional level of customer service and support for all National Account customers. This will entail working across all areas of the National Accounts Function to include back office, Operations and Account management to ensure a cohesive approach to support our National Accounts Strategy. Key Responsibilities + Working with the National Accounts team, operations teams and customers to ensure that external and internal Customer metrics are maintained and financial penalties are minimal + Ensure high levels of customer service at all time and robust support of operations/sales teams to ensure customer driven SLA's/KPIs are achieved + Improve customer / account retention by driving Operational Excellence within both Account Management and Service Delivery functions. + Pro-actively drive and manage the account renewals process ensuring accounts and healthy margins are developed and retained. + Support the improvement of business performance in the NACS team, in order to promote continuous improvement. + Achieve accurate and timely delivery of new customer launches/in life changes, + Attend customer meetings supporting Account Managers in contract launch, renewal or life cycle changes. Qualifications/ Experience/Knowledge: + Excellent background in a customer centric environment + Experience in the operational management of a team + Basic understanding and knowledge of contractual agreements + Experience in dealing pro-actively with major clients and internal departments + Ideally a background in the fire industry + Well-developed IT skills (MS packages) + Experienced in people management with a 'hands-on' approach, sharing and enacting best practice The Chubb brand is one of the most recognised fire and security brands in the world. From digital CCTV surveillance and intruder alarms to fire detection and suppression systems, we provide a full range of innovative products and services to customers, including most FTSE 100 companies. We are a company with a big commitment to the continuing development of everyone who works for us, strongly supporting career progression and facilitating a culture which encourages innovative ideas and appreciate that our talent is the key to our success. Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. Job Applicant's Privacy Notice: Click on this link at to read the Job Applicant's Privacy Notice

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