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eTeam UK
,
London, Greater London
IT Support Engineer
Overview
Job Description
Position - IT Support Engineer Location - London, UK Contract - 6 months (contract to hire) General Client Analyst tasks: • IT support (incidents, service requests, general queries) by phone, remote access, mail and onsite via attendance in person. • Resolving (fulfilling) incidents (support requests) and document the actions in an approved service desk tool (ServiceNow). • Rollout and implementation of IT equipment (PCs, notebooks, Cisco phones, iPhones, iPads, mobile phones and so on) incl. quality check. • Support and implementation/deployment of applications and other workplace software Moves and changes support. Interface between IT Operations, customers and external IT-Service-provider. • Inventory and asset management and care of hardware for Frankfurt based users Reporting and management tasks: • Enhanced processing of incident and support requests in defined cases. • Manage escalation to senior managers as required Observance of processes, internal requirements and service level agreements. • Customized reporting of adherence to service level agreements as agreed. Knowledge management and information sharing with colleagues. • Maintain suitable Knowledge Base. Required skills: • Communicative, friendly and reliable Good level of spoken and written English • Basic Technical skills: o Microsoft Office 2010, o Microsoft Operating System (currently Windows 7), o Microsoft Visio, o Hardware (PC/Notebooks/Printers), o Security knowhow • Enhanced Technical skills: o Structure and functionality of IT networks and the components (basic) o Microsoft Active Directory o Mobile Office (VPN-Solution, iOS devices) o ITIL or process knowhow IT Security (basic)