EMEA Customer Service Operations Leader

Help us improve access to life-changing therapies that can transform human health We are Cytiva, a global provider of technologies and services that advance and accelerate the development and manufacture of therapeutics. Formerly part of GE Healthcare, we have a rich heritage tracing back hundreds of years, and a fresh beginning since 2020. Our customers undertake life-saving activities. These range from fundamental biological research to developing innovative vaccines, biologic drugs, and novel cell and gene therapies. Our job is to supply the tools and services - the pots, pans, soups and sauces - they need to work better, faster and safer, leading to better patient outcomes. We are looking for an EMEA Operations Leader to work with our expert Customer Service team of 200 employees across the world. Do you have a passion for Customer Service? Then we would love to hear from you. What you'll do + Lead collaboration for EMEA Customer Service with Commercial and Supply Chain/S&OP teams on prioritization activities, calibrating requests across the region, representing EMEA in prioritization decisions and communicating outcomes to stakeholders across the Commercial organisation + Enable productivity and outcomes of Commercial Sales (Account Management, Modality, Global Account Executives, etc.) through improved operational interaction with Customer Service teams, translating Commercial strategic imperatives into the EMEA Customer Service organisation + Improve the customer experience by proactively identifying, prioritizing and solving customer challenges across the EMEA region + Reduce customer and internal effort through collaboration across teams - including Security of Supply, Account Managers, Modalities, Product Management, Supply Chain, Finance, Service and Commercial Excellence teams + Continuously improve communication operating mechanisms, data reports and metrics to support key business initiatives; collaborate with the Commercial team to identify sales support needs, challenges and gaps to enable desired business & customer outcomes, and improved order management Who you are + You have strong analytical capabilities + You are experienced at stakeholder management, using appropriate level and type of communication + You have an ability to arbitrate challenging conversations for preferred customer and overall business outcomes and have demonstrable experience of delivering positive results in a matrix environment + You are collaborative with an understanding of Customer Service, Supply Chain and Commercial processes + You're able to think strategically and act tactically; you may have strategic planning experience + You will have experience in Sales & Operations Planning, Commercial and/or Customer Service + You have a proven ability to adapt and a growth mindset Who we are Whatever your role, we bring purpose and challenge into our everyday work. If you are driven to make the world a better place thanks to science and medicine, you'll feel right at home here. If you're flexible, curious and relentless, you'll belong. If you are excited about a global culture, this can be the place to further your career. Want to know more? Experience life at Cytiva on our Careers website, Instagram channel and LinkedIn page! Cytiva is a 3.5 billion USD global life sciences leader with over 7000 associates across 40 countries who are dedicated to our mission to help us improve access to life-changing therapies that transform human health. As a trusted partner to customers that range in scale and scope, Cytiva brings efficiencies to research and manufacturing workflows, ensuring the development, manufacture and delivery of transformative medicines to patients. Cytiva is part of the Danaher family of companies, a global science and technology innovator committed to helping customers solve complex challenges and improving quality of life around the world. Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The "EEO is the Law" poster is available here.