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Mitie
,
Manchester, Greater Manchester
Account Supervisor
Overview
Job Description
Co-ordinating regional Security Officer activity in order to provide excellent and efficientsecurity service at site Monitor all State of the Nation for your region and Co-Ordinate cover to support your Account Manager Meticulously delivering the best results and having the confidence to work independentlywhilst playing a key role within the team as a whole Effectively managing a very busy workload in a changing business environment. Liaisingwith the account management team and other key stakeholders, this individual is confident and articulate and able to interface at all levels. Responsible for supporting the day to day service delivery by ensuring all activities are carried out to a high standard by all members of staff Excellent attention to detail required to ensure that all relevant records and sitedocumentation is up to date, maintained and auditable at any time. Ability to build close working relationship with the various stakeholders including a localsite manager and site personnel Achieve toolbox talks target within set deadlines Demonstrating proactive security awareness at the site, promoting new ideas Training new officers in all aspects of security duties, training existing officers in new initiatives and practices - Work in conjunction and support senior/account managers to maintain site training documentation Work in conjunction and support senior/account managers to keep establishment documentation up to date Work in conjunction and support senior/account managers to ensure patrol monitoring is conducted Draw up monthly schedule of toolbox talks and deliver to all members of the team Work in conjunction with senior/account manager to ensure that officers are completing all necessary paperwork - this includes key distribution, DOB entries, patrol checks lists, incident reports etc Daily monitoring of shift handovers and reporting to Senior/Account Management any faults or incidents recorded Complete monthly night visits to conduct welfare checks De-brief the team on any necessary activities Attend monthly review meetings in place of account manager when required - Full driving licence and use of car - Supervisory experience in the security industry - SIA licence Good numeracy skills Good Literacy skills Health and safety awareness HR Awareness Commercial awareness Problem solving ability Customer care/relationship building skills Excellent interpersonal and communication skills Computer literate *Health and Safety responsibilities* Ensure that all staff comply with the Statutory / Company and VSG/MITIE Group requirements, including the Private Security Industry Act 2001 Maintain / promote company vision and values Co-ordinate the workload within the business, liaising with senior staff to ensure targets are achieved. Day to day management of all areas and contracts within the scope of operations Monthly submission of KPI stats to Senior/Account Mgr to review progress of all contracts In liaison with the Account Mgr / HR Manager ensure that all employee relations issues are dealt with according to Company Policy Monitor absenteeism, work performance and discipline All staff to work to the Quality Procedures and to the recognised Industry standards * Follow Group and company policies and procedures at all times; * Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment; * Use all work equipment and personal PPE properly and in accordance with training received; * Report any issues or training needs to your Line manager and /or via your divisional incident reporting system; *Information Security* * Ensure compliance with Mitie's information security procedures in all activities; * Proactively identify and report security risks to your manager; * Report actual and suspected security incidents; * Note* This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.