Housing Officer (Rental Income Team) x 3

Liquid Recruitment Solutions ,
London, Greater London
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Overview

Job Description

3 x Experienced Housing Officers for the Rental Income Team. - NW London, Immediate Start, £20-25 per hour. Our Client aspire to provide great services, at great value, that make a positive difference to people, homes and communities. They manage and maintain 15,000 council homes, including 3,900 leasehold properties. We have a wonderful opportunity to join our client as a Housing Officer (Rental Income Team) * To provide excellent housing management services in partnership with residents and other agencies both from an office base and by estate and home visits. * To provide a high standard of day-to-day management of council property. To work with other members of staff and outside agencies to maintain and improve the quality of life for council tenants and lessees Main responsibilities and duties: * Maximising income from rent and related benefits. To liaise with council departments and other agencies as appropriate, to maximise income and arrears recovery. * To recover former tenant arrears owed to the Council including previous debts in relation to temporary accommodation. * To give detailed responses to enquiries and resolve queries from customers. * To represent Our Client in Court proceedings relating to the team's area of work. * To co-ordinate and carry out Estate Action Days and Estate Inspections ensuring appearance, maintenance and provision of services is of a good and safe standard. To inspect the standard of work where there are specific complaints liaising with Maintenance Surveyors and other service providers as necessary. * To fulfil the Council's statutory obligations in respect of tenants and leaseholders. * To assist in the swift turnaround of void property and in the tenancy termination process. * Engage with residents on estates to encourage their input into services provided and work closely with them to ensure that services reflect their priorities. Arrange and attend appropriate consultation events/meetings outside of normal working hours if necessary. * To carry out consultation exercises as required by statute or the Council's policies, and to carry out responsibilities agreed by the Tenants Compact including providing information to Area Partnership Panels and attending their meetings where required. * To provide housing advice on Choice Based Lettings, Mobility and other transfer schemes including Mutual Exchange. Record and update transfer applications. * To carry out visits to new tenants within 4 weeks of the tenancy starting in order to provide information and assistance to help with settling in to their new home. * To report to the Environmental Services Manager any problems noted about caretaking and any other environmental service and make recommendations for improving the service where relevant. To investigate and act upon any breaches of Tenancy Conditions or suggestions for improvement made by the Environmental Services Manager or their staff. * To deal with Anti- Social Behaviour in accordance with Anti -Social Behaviour Policy. * Homes policy. * To deal with racial (and other forms of) harassment in accordance with the client To carry out an agreed number of annual tenancy audits of the client's properties and deal with unauthorised occupation of dwellings by people without tenancy rights, including repossession of dwellings and evictions. * To assist the victims of Domestic Violence in accordance with client policy. * Report all instances of suspected abuse or neglect of children to the duty officer in Social Services. * To identify and respond to residents who require specialist advice or support, e.g. mental health problems, making referrals to the Housing Support Officer where appropriate. * Liaising with Sheltered Housing Officers of sheltered accommodation concerning tenancy matters where appropriate. * As directed, undertake training required in order to carry out the duties of the post in an informed, efficient and effective manner. * To take part in an office duty rota to provide access to our service for customers throughout the working day. * To inform the other specialist teams of tenancy breaches and any related enforcement action where appropriate. To ensure that tenancy and lease conditions are adhered to, taking enforcement action when necessary. Skills and Knowledge * A practical understanding of what constitutes excellent customer care, how it can be measured and improved and a commitment to delivering it and an experience of working with residents to improve service * An ability to demonstrate a proactive, customer focused/witness centred approach to the job. * Able to make decisions that represent doing "the right thing" for customers and the organisation. * Able to gain credibility, represent and promote the organisation with internal and external stakeholders. * The ability to work flexibly, on own initiative, under pressure, managing competing priorities, problem solve and a questioning approach to service delivery. * Able to communicate logic

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