Account Supervisor

MITIE GROUP PLC ,
Manchester, Greater Manchester
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Job Description

Company Description Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 49,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us. Values: Delivering the exceptional, every day Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day. Our promise to our people: a place to work where you can thrive and be your best every day. Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day. Our culture - our core values and how we behave: 1. We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie. 2. We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie. 3. We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA. 4. Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. 5. Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do. Behaviours: Knowledge of relevant procedures Level of customer Service Team Player Health and safety awareness and knowledge Communication Job Description Co-ordinating regional Security Officer activity in order to provide excellent and efficientsecurity service at site Monitor all State of the Nation for your region and Co-Ordinate cover to support your Account Manager Meticulously delivering the best results and having the confidence to work independentlywhilst playing a key role within the team as a whole Effectively managing a very busy workload in a changing business environment. Liaisingwith the account management team and other key stakeholders, this individual is confident and articulate and able to interface at all levels. Responsible for supporting the day to day service delivery by ensuring all activities are carried out to a high standard by all members of staff Excellent attention to detail required to ensure that all relevant records and sitedocumentation is up to date, maintained and auditable at any time. Ability to build close working relationship with the various stakeholders including a localsite manager and site personnel Achieve toolbox talks target within set deadlines Demonstrating proactive security awareness at the site, promoting new ideas Training new officers in all aspects of security duties, training existing officers in new initiatives and practices - Work in conjunction and support senior/account managers to maintain site training documentation Work in conjunction and support senior/account managers to keep establishment documentation up to date Work in conjunction and support senior/account managers to ensure patrol monitoring is conducted Draw up monthly schedule of toolbox talks and deliver to all members of the team Work in conjunction with senior/account manager to ensure that officers are completing all necessary paperwork - this includes key distribution, DOB entries, patrol checks lists, incident reports etc Daily monitoring of shift handovers and reporting to Senior/Account Management any faults or incidents recorded Complete monthly night visits to conduct welfare checks De-brief the team on any necessary activities Attend monthly review meetings in place of account manager when required Qualifications - Full driving licence and use of car - Supervisory experience in the security industry - SIA licence Good numeracy skills Good Literacy skills Health and safety awareness HR Awareness Commercial awareness Problem solving ability Customer care/relationship building skills Excellent interpersonal and communication skills Computer literate Additional Information Health and Safety responsibilities Ensure that all staff comply with the Statutory / Company and VSG/MITIE Group requirements, including the Private Security Industry Act 2001 Maintain / promote company vision and values Co-ordinate the workload within the business, liaising with senior staff to ensure targets are achieved. Day to day management of all areas and contracts within the scope of operations Monthly submission of KPI stats to Senior/Account Mgr to review progress of

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