Product Features
Blog
Contact Us
Sign In
Citi
,
Belfast, Antrim
Service Management Senior Analyst (ServiceNow Implementation)
Overview
Job Description
The Infrastructure Senior Manager is an intermediate level role responsible for driving IT Service Management process and tooling strategies across Citi. This includes, but is not limited to, ITIL Service Management processes. The overall objective is to coordinate, manage and advise as part of a team of ITSM professionals on Service Management and Technical strategic concepts and activities. **Responsibilities:** + Lead, evaluate, provide resources and drive a team towards realistic goals + Apply expertise to to current/future ITSM developments and serve as point of contact for questions for the programme + Apply knowledge of concepts and procedures to resolve issues + Responsible for delivery of end results and resource planning; shares responsibility for budget management (cost and investment planning) which directly impacts the team + Contribute to formulation of strategies for IT Service Management functional areas across Citi + Demonstrate in-depth knowledge of how IT Service Management integrates within a highly connected process estate liek Citi + Provide evaluative judgment based on analysis of factual information; resolves problems by identifying and selecting solutions through the application of acquired experience industry knowledge. + Ensure ongoing compliance with regulatory requirements, evaluate controls to help mitigate negative outcomes through prevention, detection and correction + Persuades and influences others through communication skills; may negotiate with external parties + Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards. **Qualifications:** + 2-5 years of experience in an ITSM environment of a large global enterprise + Project management experience + Ability to communicate ITSM concepts to non-technical audience + Experience in a Financial Services or large complex and/or global environment preferred + Ability to develop projects required for design of processes, metrics, business requiments, system design, testing, analytical tools, benchmarking and best practices + Effective written and verbal communication skills + Effective analytic/diagnostic skills + Ability to partner with virtual and in-person teams, define goals to a team, and work under pressure or to a deadline **Education:** + Bachelor's/University degree, Master's degree preferred This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. ----- Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - GB ----- Time Type : ----- Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity CLICK HERE at . To view the "EEO is the Law" poster CLICK HERE at . To view the EEO is the Law Supplement CLICK HERE at . To view the EEO Policy Statement CLICK HERE at . To view the Pay Transparency Posting CLICK HERE at . Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.