Client Services Senior Analyst

Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity. **Team/Function Overview** The Client Service Representative is the primary point of contact for high profile European Futures & OTC Clearing clients. The primary focus of this role will be to onboard, service and retain EMEA clients as well as providing secondary team support to ASIA & US based clients. The day to day entails account query investigation and resolution in a timely manner and working on various client/internal projects and regulatory requirements. **Role / Position Overview** The Belfast Client services team manage both Exchange Traded Derivatives (ETD) & Over-The-Counter (OTC) Clearing services for both internal and external clients trading Futures & Options and OTC Clearing globally. Citi is restructuring its operations team and is looking for a dynamic individual to help Citi become a market leader in the provision of ETD trading and ETD & OTC clearing services. The responsibilities of the function can be broken down into 4 components + Servicing ETD & OTC Clearing EMEA Clients + Support Business and internal groups + Business Development & Control + Business Administration **Key Responsibilities:** + Look after top tier Clients (Platinum, Gold & Silver) and ensure that the best service is delivered to 'Be the Best for our clients'. + Coordinate and communicate with internal & external stakeholders. + Ensure procedures and policies are followed-up and regularly reviewed. + Work with the Operational Control team to ensure the right controls are in place or gaps are identified and documented until remediated. + Know the EMEA client base and how they operate. + Develop and maintain client relationships + Responsible for the day to day and escalating any issues to the Management & Business + Enhance STP and be pro-active to improve the flow (internal and external for clients) + Fully aware of the market risks and make sure they are well under control + Keep up to date with the Futures and OTC CCP and regulatory changes that impact the business area. + Support queries from other areas: control, finance, risk, credit, Compliance + Cross training with Clients and internal groups + Client Visits **Development Value:** Citi success depends on its people and their ability to develop and grow within the organisation. However, growth within Citi no longer means a company telling its staff where they must move to, when or how, but rather a proactive employment where employees feel empowered and able to take responsibility for their own development. Career development means different things to different people. You might regard career development as vertical progress within your existing sphere, you might regard it as pursuing new opportunities within new areas of Citi, or you might feel its managing your career to ensure that you have an appropriate work-life balance. Citi also invested a lot of efforts in building a global model and opportunities may arise in other locations like Asia Pacific. + Receive a six-month long training program in all aspects of their role and will have a mentor for the duration of their transition period + Develop a detailed understanding of the business at Citi, its products and processes and how it operates within a large organisation. + Build a strong relationship with your clients & the Business + Raise your profile with the desk, Management and various team globally + Build effective prioritisation skills as the job entails dealing with multiple conflicting priorities in a time pressure environment. **Knowledge/Experience:** + Knowledge of Futures & OTC Derivatives is necessary. + Understanding of the Listed Derivatives model and its exchange related requirements + Strong operational background with emphasis on risk management and process improvement + Ability to balance project deliverables with daily processes + Strong interpersonal and relationship management skills + Organisation skill and working within strict deadlines + Experience in physical deliveries (energy, metal & agriculture) **Skills:** + Extremely focus and dedicated to deliver a first class service to their clients + Excellent communications skills (written / verbal) at all organisational levels. + Results/task orientated with excellent attention to detail. + Ability to prioritise effectively and escalate when necessary + Ability to work well as part of a team and autonomously. + Ability to use