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MAXAR
,
London, Greater London
Global Associate Imagery Support Representative
Overview
Job Description
Please review the job details below. Maxar is looking for a Global Associate Imagery Support Representative to join our team in London, U.K. This position is an integral part of our customer support team, who will serve as an advocate for our business partners. This position facilitates our partner's ordering requests for offline & online products and services. You will often coordinate with other internal departments to maximize efforts in achieving company goals and maintain high service levels. In order to be successful in this role, you must be customer service focused and have a working knowledge of order management systems. Rotational on-call responsibilities are required for this position and possible shift work during peak business times. Responsibilities: + Processes order requests, prepare order agreements and provides feasibilities for our partners or internal parties, in a timely and accurate manner. + Be an effective communicator, addressing customer related questions or issues in a timely manner. + Working effectively with various internal teams including technical support, cloud service, and management resources, in order to meet customer expectations. + Works closely with account managers to manage account health. + Prepare and research basic customer reports (Tableau, SAP, Salesforce) + Able to conduct presentations, meetings, and training sessions. + Answers inbound phone calls and email communications. + Rotational on-call responsibilities are required and possible shift work during peak business times. Minimum Requirements: + Bachelor's degree in Information Systems, Geography, or Geospatial Information Systems or relevant experience + 1-2 years of customer support background. + Experience with MS Office, Word, and Excel software packages. + Remote sensing, image processing & OGC Web Services experience. + Ability to quickly learn complex systems. + Ability to work in an unstructured environment to strategically set and achieve organizational goals. MAXAR Technologies values diversity in the workplace and is an equal opportunity/affirmative **action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.** We are a vertically integrated, new space economy story, including segments across the value continuum for every moment leading up to and following launch. We lead in satellite communications (building and operating), ground infrastructure, Earth observation, advanced analytics, insights from machine learning, next-generation propulsion, space robotics, on-orbit servicing, on-orbit assembly, and protection of space assets through cybersecurity and monitoring of space systems. By integrating our leading-edge capabilities, we provide innovative, cost-effective solutions, value for customers, and thus unlock the multiplier effect of our combined businesses. Maxar Technologies offers a generous compensation package including a competitive salary; choice of medical plan; dental, life, and disability insurance; a 401(K) plan with competitive company match; paid holidays and paid time off.