Data Services Team Leader

Schneider Electric ,
Milton Keynes, Buckinghamshire
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Overview

Job Description

**IMServ, ****the power behind energy efficiency** At IMServ, we help our customers use energy better. Our people retrieve energy data from some of the UK's largest energy consuming organisations. The industry relies on the information our people produce to trade, bill and understand billions of pounds of energy each year. Our specialist services, operated by our experts, deliver tangible energy, carbon and cost savings to our customers by giving access to data intelligence on 'how', 'when' and 'where' energy is used. We need great people to help us do this. We care about the things you do: being open and trustworthy, delivering our promises, positive customer engagement, being trusted experts and taking ownership. IMServ makes a real investment in people, offering a challenging but supportive environment, allowing employees to stretch, grow and develop. In terms of career progression, the availability of a comprehensive training programme ensures the only limits are your own drive to succeed. We currently have vacancy for a Data Services Team Leader based at our office in Milton Keynes. PURPOSE OF ROLE To Lead and Develop a team to deliver services to a standard that exceeds our customers' expectations by: * Providing Leadership, motivation and development to your team * Supporting your team by removing roadblocks which prevent the delivery of Operational services * Drive the delivery of services against KPI's and SLA's as defined by the Operations Delivery Manager * Build and maintain relationships with other internal operational functions to deliver a cohesive end-to-end operational service * Identify and implement process improvements utilizing the resources available to you * Understand transactional timings and volumes of the workload within your area of responsibility, review resources regularly to ensuresufficient resource is allocated to ensure services are delivered in line with customer expectations and company goals * Manage key 3rd party relationships with Meter Operators and Suppliers to ensure expectations are understood and being met MAIN RESPONSIBILITIES * Carry out regular performance reviews in line with the Schneider review process * Provide regular coaching and support to maximise your teams effectiveness * Carry out training needs analysis to identify training requirements to support individual development and succession planning * Monitoring and reporting of performance, absence and holiday for team members * Development and implementation of action plans to address absence, performance and quality issues * Support industry change requirements by providing input into projects and testing when required * Ensuring all work is delivered in line with industry guidelines and compliancy measures * Ensure issues are proactively resolved for the company and the customer to ensure outstanding work is within agreed targets * Manage your own workload ensuring that all key tasks are completed on time and accurately * Responsible for operating and reviewing business processes effectively and efficiently to deliver high-quality and high-performance services to our customers * Working with other teams to create and execute a cohesive, efficient and customer-focussed working environment that embraces best practise * Proactively identify own development needs and creation of development plan * Pro-actively support customer portfolios to ensure a consistent and high level of service in accordance with the customer specific SLA's and to ensure all service lines are met that leads to customer satisfaction, retention and growth. * Monitoring and reporting the volumes associated with inflow of work and model resource to ensure operational cover is provided Competencies and Attributes for Role * Cross Cultural * Issue Resolution * Excellent communication skills both written and verbal * Customer Case Management * Achieve Sustainable Results * Focus on Customer * Lead High Performing Teams IMServ Leadership Expectations Business Developer * Our leaders are obsessed with growth. They allocate time to think, design differentiated strategies and focus on detailed execution of operational plans. Team Builder * The job of our leaders is to build great teams and develop great people. A leader is like a coach. When we look at the team, we see the truth of the leader. Team Player * Our leaders display trust and a positive attitude in interacting with other leaders. They are builders of bridges and not of walls. They are easy to do business with. SCOPE Values Role Model * They always put the interest of the company before their own entity or personal interest. They exemplify our values. Great Professional * They know the business and technology inside out. We train them to be experts in their domain. Decision Maker * They prioritise and simplify. PERSONAL SPECIFICATION Skills * Clear communication skills, particularly able to create a clear, unified view of IMServ's direction that enables people to follow * Customer

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