Assistant Front Office Manager - The Carlton Tower Jumeirah

Jumeirah International LLC ,
London, Greater London
More Details

Overview

Job Description

About Jumeirah & the Hotel: At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and provide equal opportunities, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East. We want you to do well from the beginning, so we'll give you every chance to impress during the recruitment process. We promise our colleagues a warm welcome and will help you feel part of our Jumeirah family from day one. You can rely on us to support you as you settle into your journey with us and make Jumeirah 'Your Place to Shine'. Steps from Sloane Square and in the heart of the fashion borough, The Carlton Tower - Jumeirah, has an ideal location in one of the most sought after areas of London, with iconic luxury brands as its neighbours. Staying true to its heritage and pioneering nature, The Carlton Tower will reveal its new look and elevated guest experiences in spring 2020. Assistant Front Office Manager This is an exciting and rare career opportunity to be part of an exceptional team at an exceptional time. If you have passion and ambition that sets you apart from your peers, if you can deliver true craftsmanship and quality with charm and flair then join us in creating the best team in the business. About the job: The Carlton Tower Jumeirah has an exciting opportunity for a talented Assistant Front Office Manager to perform their craft in our luxurious hotel. The main duties and responsibilities of the role are: * To assist with the smooth and efficient running of the Hotel Operation and all related Guest Services, achieving maximum sales and guest satisfaction whilst adhering to the standard of service required by the hotel. To provide care and assistance to guests during their stay, and deliver where necessary professional service recovery * To ensure, through effective supervision, that all operational services function with the utmost efficiency. To report any shortcomings and to recommend appropriate or corrective action to the Director of Rooms / Hotel Manager * To meet and escort all arriving VIPs and ensure that their needs are satisfied, their luggage is swiftly sent to their rooms and they are checked-in in a courteous and efficient manner and escorted to their rooms without delay. To establish any special requests. * To entertain regular and potential clients as requested by the Resident Manager * To implement an efficient method for standard quality checks in all operational departments as per LQA standards * To ensure that all VIP rooms are checked prior to the arrival of the guest * To conduct regular room inspections and liaise with the Housekeeping Department on deviation from standard set-ups. About you: The successful candidate will have the following experience and skills: * Have experience working in a world class hospitality business * Have a passion for service and the ability to innovate, ideally with a proven track record within 5 star luxury hotels * Have the ability to manage in a diverse and luxury environment with a focus on guest experience * Excellent people management skills as a solution focussed leader * Have strong organisational and time management skills with a high degree of flexibility * Be commercially focused * Be a self-motivator and someone who is ready to challenge in the interest of continuous improvement * Have an outgoing and assertive personality * Excellent level of English * Be friendly, approachable and professional About the benefits: Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate themselves with one of the most luxurious brands in the hospitality industry. This includes... * Free meals on duty * Dry cleaning of uniforms / office attire * 28 days paid annual leave including bank holidays * Extra day of holiday for significant birthdays * 50% off all Jumeirah restaurants and bars * Generous discounted Jumeirah hotel rates * Interest free season ticket loan * Recognition and Social calendar * Dental cover * Company Pension Scheme * Excellent training and development opportunities

People also viewed