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KLDiscovery
,
London, Greater London
Data Analyst - eDiscovery
Overview
Job Description
POSITION OVERVIEW: The individual will be responsible for working directly with our internal and external clients (primarily Law Firms and Corporate Legal Departments) and Project Managers. ESSENTIAL FUNCTIONS: * Loading documents and data into litigation support software repositories while adhering to data loading standards and workflow documentation * Analyzing / troubleshooting issues with data loading and handle exceptions * Providing technical assistance to clients and end users via telephone and email * Troubleshooting issues of online databases in conjunction with various departments when required * Setting up database structures and permissions in adherence to job specification sheet * Exporting data and/or overlay data into various litigation support repositories * Creating / deactivating user accounts, modification of access control lists to hosted platform(s) * Basic Boolean search construction, construction of attribute fields and choices to platform and/or modifying layouts for end-users application * Regular use of supporting applications such as Excel may frequently be necessary. * Utilising problem-solving skills and judgment necessary to analyze, troubleshoot, and problem-solve issues and provide proposed solutions Training in the use of the review platforms will be delivered either on-site or remotely using WebEx technology. The Data Analyst will work with Project Managers to ensure that the client maximises their use of the review platforms to achieve the highest levels of service delivery and client satisfaction. WORK PATTERN: The individual will be scheduled to work either Tuesday to Saturday or Sunday to Thursday. During the week they will be working from 2pm - 11pm, with a 1-hour unpaid lunch break. At weekends they will work from 11am - 8pm, with a 1-hour unpaid lunch break. QUALIFICATIONS/EXPERIENCE: * Ability to manage multiple tasks, problem-solving and organization skills * Excellent customer service skills * Excellent written and oral communication skills * Legal experience is desirable but not required.