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CityFibre
,
Telford, Shropshire
Technical Services Analyst - 24/7
Overview
Job Description
WHATS IN IT FOR YOU? Join our talented team and bring Britain up to speed - our country currently ranks 34th for internet speed, but you'll help drive us into the top five. With a salary of 20,000 - 26,000 depending on experience, you'll also receive benefits including 23 days holiday, pension scheme, employee bonus scheme and many more. WHAT WILL YOU BE DOING? We are looking for a talented technical service representative to join the team, using their troubleshooting and problem-solving skills to provide exceptional customer service and quality support to our customers. Working collaboratively with other Service Desk and NOC teams, you'll follow ISO and ITIL practises to achieve timely incident resolution and to proactively monitor the network management system to prevent future incidents from occurring. WHAT WILL YOU BRING? You'll have solid service desk 2nd line support and WAN technology experience (ideally Cisco) within a telecoms environment, and the skills to effectively troubleshoot and resolve/escalate customer issues, consistently providing a high level of customer service even when working under pressure. You'll also need: * Experience of dealing with Internet Services including DSL, Ethernet, Firewalls, GPON * Network administration experience * Experience of Windows operating systems and MS Office packages * 5 GCSEs as a minimum including English & Mathematics at Grade C or equivalent Please note this a 24/7 opportunity, which would involve participating in a 24/7 shift pattern including overnight and weekend working. This position receives a shift allowance in addition to the basic salary. JOIN THE FULL FIBRE REVOLUTION When the future is fibre, it's faster, more affordable and better connected. We're the leading provider of this alternative network infrastructure, building Gigabit cities from the ground up. We're unrivalled for innovation in the telecommunications market - it's time to catch up to countries across the globe, transforming our digital capabilities so that Britain can compete. Please note that as part of our recruitment process for this vacancy we will be conducting video interviews. If you are successful through to interview, there will be additional details on the process to follow and plenty of guidance throughout.