Senior HR Assistant (12 month FTC - Secondment)

Freshfields Bruckhaus Deringer ,
Manchester, Greater Manchester
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Overview

Job Description

Freshfields Overview Freshfields Bruckhaus Deringer is a major international law firm, providing business law advice of the highest quality. We want to be the law firm that clients turn to for legal advice where it most matters, wherever in the world that may be. The Firm has over 2,400 lawyers in 28 offices around the world, providing a comprehensive service to national and multinational corporations, financial institutions and governments. Our people make our firm - we are a people business and want to create a welcoming and supportive environment where all can flourish. We see diversity as a strength which creates fresh perspectives and generates new ideas. We enjoy our work and are determined to do an outstanding job. We deliver best when working in teams. We think and work globally - we don't just say we are one firm; we act like one firm right across the world. We work wherever our clients need us. This is how we define ourselves, not by reference to where we have offices. Cross-border work isn't just what we do, it is what we excel at. We understand what it really takes to work across different legal systems and commercial environments and to bridge language and cultural gaps. We aim to add value in everything we do - we are passionate about helping our clients succeed. We use our experience and creativity to help clients make judgements and achieve their goals. In everything we do, we seek to make a real difference to the communities in which we operate. Location Overview The Freshfields Global Europe Centre provides both business and legal services to the firm. Our services are delivered in a way which supports the global nature of our firm and our clients, enables our fee earners to deliver exceptional service to our clients and to do that in a way which is efficient and effective. Our Europe Centre is the first site to be established in the emerging Freshfields Global operating model. Our aspiration is to establish further sites in the US and Asia-Pacific in the coming years. Function Overview HR creates value for the firm by attracting and developing the best talent, building a culture of high achievement and delivering excellent HR processes. Operating within a respected HR team, your role will be to provide advice and guidance on HR programmes, policies and practices, resolve queries and deliver first-class customer service to colleagues across our international office network. Role Purpose The Senior HR Assistant operates as a supporting coordinator to the HR Services Team Leader of the HR Services team in the Manchester office and is the first point of contact for all HR related queries from the business. They will support the HR assistants with escalations and knowledge sharing. They are responsible for the provision of administrative support, covering all aspects of the employment lifecycle. Key Responsibilities and Deliverables * Assisting the HR Services team leader in the effective management of the HR Services team ensuring all team members have clear priorities for the day; * Supporting the HR Services team to provide transactional processing and administration for all main HR processes including on-boarding, pre-employment checks, appraisals, performance management, salary and bonus review, secondments, leavers, retirements, maternity/paternity leave, work experience, long service awards and renewal of fixed term contracts; * Actively provide updates to the team on performance metrics and key performance indicators to improve the service level offered to stakeholders; * Responding to telephone, email and on-line enquiries and providing answers; managing the enquiry from initial contact to closure and ensuring a high level of client service. The job holder will ensure that correct and timely advice is provided and escalate issues when appropriate; *

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